Can't connect headset to Xbox Series X after latest update

Hi Savannah,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues Xbox wireless headset. First, please make sure that you disconnect it from other device such as your phone or PC. If you’re experiencing audio issues where you can’t hear or others can’t hear you, first check the headset’s volume, balance, and mute settings:

1. The headset volume is controlled by turning the dial on the outside of the right earcup. Be sure the headset volume isn’t turned all the way down.

2. The dial on the outside of the left earcup adjusts the audio balance between game and chat audio. Be sure the dial isn’t rotated completely in one direction, as this will effectively mute either game or chat audio.

3. Be sure your headset mic isn’t muted (when muted, the light at the end of the mic will switch off). The headset’s mute button is located on the back end of the mic attachment, on the bottom of the left earcup.

If none of these settings is causing the audio issue, check the headset settings in the Xbox Accessories app. On Xbox X|S and Xbox One consoles, you can access the Accessories app in the Settings menu: Profile & system > Settings > Devices & connections > Accessories.

Regards,

Alvaro

I have the exact same issue, same headsets too. I bought the Turtle 600 gen 2 and had this issue, then bought the new Xbox Wireless Headset, hoping it'd work better, but it doesn't. Exact same symptoms -- playing a game like Gears 5 or Metro Exodus, with a Series X and the new controller, any cutscenes will have audio stuttering after 10-20 seconds. If I move the stick on the controller, the audio comes back... and then stutters again after 10-20 seconds. This is repeatable and consistent. Standard (release) Series X software, latest updates applied to controller and headsets.

It's a known problem since launch, lots of reports, and lots of comments that it's being fixed in a future software release. Clearly this hasn't been fixed yet. So, is there any workaround, other than connecting an old Xbox One controller? Does it matter which audio codec is used (I'm using Dolby Atmos)?

It's not local RF interference, I've minimised that too, and ensured I have line-of-sight to the Xbox. And given that it is clearly reproducible and directly relates to whether the Series X controller is being used, and doesn't matter which headset I use, it definitely seems like a Series X problem.

Any suggestions? Thanks!

Hello, David my name is oskayra I am an independent advisor and player like you I hope I can help solve your problem today

I understand your frustration with your Turtle Beach Stealth 600 Gen 2 headset not having microphone monitoring working on your Xbox Series X. It's important to troubleshoot further before assuming hardware failure.

Here are some additional steps you can try to resolve the microphone monitoring issue on your Xbox Series X:

Update your Xbox and headset:

Xbox: Ensure your Xbox Series X is running the latest software update. Go to Settings > System > Updates and downloads.
Headset: Download and install the latest firmware update for your Turtle Beach Stealth 600 Gen 2 headset through the Turtle Beach Audio Hub app.

Double-check your settings:

Xbox:
Go to Settings > Devices & connections > Accessories.
Select your Turtle Beach Stealth 600 Gen 2 headset.
Ensure "Microphone" is enabled and adjust the "Microphone monitoring" level to your preferred setting.
Headset:
Check the headset's audio controls for any mute buttons or volume adjustments that might be affecting the microphone.

Test your microphone:

Use the built-in microphone test feature on your Xbox to ensure your microphone is working properly. Go to Settings > Kinect & devices > Devices & accessories. Select your headset and choose "Test microphone."

Disconnect and reconnect your headset:

Turn off your Xbox Series X and completely unplug your headset.
Wait for a minute, then plug your headset back in and turn on your Xbox.

Try a different controller or headset:

If possible, try using a different controller or headset to see if the microphone monitoring issue persists. This can help you isolate the problem to your headset or controller.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

As far as I am aware, it was announced at E3 last year that all officially licensed headsets for Xbox One will be compatible with Xbox Series X. As for unofficial USB headsets, there has been no confirmation of this.

I would keep an eye on
www.majornelson.com for the latest updates and announcements as well as
news.xbox.com

I hope that helps.

-

Just got a brand new Series X with the Wireless headset and its cracking, distorting and dropping connection every few minutes or so. When it gets bad, it will drop entirely for a few seconds at a time before reconnecting.

I've tried hard resetting, unpairing and pairing, updating to 9.22 firmware three times and still have the issue.

This is so frustrating after spending upwards of $600 for this setup.

Question for the forum is...have you all tried other headsets? I'm curious if the problem lies with my Series X or just this headset. As I see the options as being:

• Return the Microsoft Wireless Headset for another Microsoft Wireless Headset.
  
• Return the Microsoft Wireless Headset and get a 3rd party headset.
  
• Warranty the Series X if the problem lies with specific hardware units.
  

Thanks for you insight.