Can't connect controller on initial setup

Discus and support Can't connect controller on initial setup in XBoX on Consoles to solve the problem; Console is a 1TB version that comes with Madden 16 dowload I can't connect a controller on initial setup. Console powers on, shows the controller on... Discussion in 'XBoX on Consoles' started by Steve2898, Dec 26, 2015.

  1. Steve2898
    Steve2898 Guest

    Can't connect controller on initial setup


    Console is a 1TB version that comes with Madden 16 dowload

    I can't connect a controller on initial setup. Console powers on, shows the controller on screen. When I press the xbox button on the controller, the xbox light on the controler flashes, but never connects.

    I have tried the following with two brand new controllers (they synced and updated on another console without issue):

    1. multiple sets of fresh batteries.

    2. pressing the sync button on the front left corner of the xbox one, and holding the sync the button on the controller until the logo flashes fast. Also, controller sync first, then xbox sync.

    3. plugging the controller into the console via micro usb cable.

    4. Unplugging the console, and plugging it back in to power.

    Does the console sync button work before initial setup is complete?

    Do you need to hold down the console sync button or just press and release?

    Should something happen to the console logo when you press the console sync button (the console power button/logo stays solid)?

    I am at loss and believe the brand new console is defective.

    :)
     
    Steve2898, Dec 26, 2015
    #1
  2. Networking issues

    Is your device in the setup phase of booting, if it is, please connect to wired to allow the initial setup to complete, then you should be able to connect to the WIFI network without any issue. This seems to be fairly common issue when doing an initial
    setup on reboot.
     
    DIPDIP0TAT0CH1P, Dec 26, 2015
    #2
  3. Spazpol
    Spazpol Guest
    My Controller Freezes

    Try clearing your system cache first. How you do that is:

    support.xbox.com/.../clear-system-cache

    Once you do that, also re-"pair" the controller to the xbox (press the connect button on controller, and also on the console. Having done that, does the problem still persist?
     
    Spazpol, Dec 26, 2015
    #3
  4. Izz714
    Izz714 Guest

    Can't connect controller on initial setup

    I'm having the same problem. Brand new and I can't get out of the screen that wants me to hit the home button.
     
    Izz714, Dec 26, 2015
    #4
  5. Steve2898
    Steve2898 Guest
    Update: swapped a working xbox one from a friend. My xbox one still doesn't work at his house, and his works fine at mine. Seems like the console is the problem. Any other suggestions?

    Could the offline diagnostic work?
     
    Steve2898, Oct 31, 2018
    #5
  6. dudeskis01 Win User

    live tv

    you are wrong. you only need a power source, tv, and internet connection for initial setup. possibly a couple batteries for the controller.
  7. IRB Win User

    Internet required??

    After the initial setup you can take the console offline and continue to play your disc games without a connection if you prefer. It is the initial setup that requires the connection.
  8. DIPDIP0TAT0CH1P Win User

    Hitron: Networking issues

    Is your device in the setup phase of booting, if it is, please connect to wired to allow the initial setup to complete, then you should be able to connect to the WIFI network without any issue. This seems to be fairly common issue when doing an initial
    setup on reboot.
  9. Izz714 Win User

    Can't connect controller on initial setup

    I'm having the same problem. Brand new and I can't get out of the screen that wants me to hit the home button.
  10. Steve2898 Win User

    Can't connect controller on initial setup

    Update: swapped a working xbox one from a friend. My xbox one still doesn't work at his house, and his works fine at mine. Seems like the console is the problem. Any other suggestions?

    Could the offline diagnostic work?
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Can't connect controller on initial setup

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