"Can't complete this process" / Persisting connection issues - Xbox 360

Alexander09138 · Aug 23, 2019

When I send friend requests or try to remove someone, it says "Cannot complete this process" , yet if i sign out and in, it shows that it works (friend request pending or removed from list).

Cannot pin items either, just an infinite loop. Sending messages works just fine..

My connection is completely fine, . Also, I only have a few friends on there so it isn't that my friends list is full.

I tested my connection, and all is good except for a Service Alert, but apparently that's happening for everyone.

Here are the things I've tried:

Cleared cache 3 times on hdd and memory unit

Deleted and re-downloaded profile

Reset router

Switch between wifi / ethernet

Completely reset console to factory settings

Made sure family settings aren't enabled

Reset internet settings on 360 to factory defaults

Manually tried different DNS..no change

Port forwarded the correct ports according to MS

Checked Xfinity app on phone and tested connection to 360, says everything's fine

I'm at a loss. I remember from back in the day, there would always be strange connection issues...but nothing like this that continually persists. I used this same console months ago and everything was fine. Haven't touched it for a while, neither has anyone
else. Been sitting in a box somewhere. Decided I want to use it again and this happens

Also, yes i can add people just fine on xbox.com, and no, my console isn't banned nor has ever been banned.

What's the problem??

This has been happening for days, so restarting/power cycling is useless.

EDIT: Signed into a different account and it works just fine. How is this possible? Is my account/profile bugged. I don't understand...

:)

Alexander09138

This has been happening for days and I just tried a different account and it worked fine. Something is wrong with my account.

Alexander09138

Thanks for the suggestion, but it's still happening.

XBF Brad A

Hi Alexander,

Thanks for the updates on what is going on. Also thanks for posting everything you have done. We recommend to go to the
account website and update your address. Even if it is updated. As you stated there could be an issue with your profile itself. They sometimes get corrupt. If after you update address
and still doing it, you may want to request a call from support. Then have them investigate your profile as to there may be something corrupt.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----select Xbox One
Step 2 ----select see other options then subscription changes
Step 3-----select show contact options

Step 4 ----select request call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Thanks,

Brad

Alexander09138

Idk what happened, but now everything is working fine. My network config hasn't changed at all, I've left the console alone completely. Strange. Thanks for the help everyone.

XBF Crystal P

Hi there Alexander,

Thanks for the reply. I recommend to try the following article for troubleshooting: Xbox 360: I get an error message when I test my Xbox
Live connection. In reference to your inquiry, as XBF Brad mentioned, try the following link: contact Customer Support for further
assistance.

Step 1: Xbox 360
Ask a question
- Type "Customer Support"
You will get 3 options
- Call Me Back
- Ask the Community
- Tweet @xboxsupport

Give this a try and let us know the results.

"Can't complete this process" / Persisting connection issues - Xbox 360