Can't Click on Anything in the Windows 10 Xbox App

Markos_VII · Jun 26, 2021

I have been having so much trouble these past few days with the Windows 10 Xbox app.

When I loaded it up, I wasn't able to click on the icons so went through the steps of running wsreset.exe, logging out of the Xbox app, reinstalling it etc. and nothing worked. A Windows update came out, I installed it and it worked for a couple of days then the Windows Store put out an update for it an hour or so ago. I installed it and it's gone back to Square One when I can't click on the icons in the Xbox app and now I can't click on the "Install" button in the Windows Store to reinstall the Xbox app having uninstalled it. I downloaded the Xbox Installer exe, installed it and am just getting the issue where only the top icons load, nothing else and I can't click on anything.

Please tell me there are people out there are suffering the same issue and have been able to fix it as I have Googled around and can't find anyone that is having this issue also?

:)

Markos_VII

The Xbox app was working for the past couple of days then an update was released a couple of hours ago which I installed and then it has gone back to the state where I cannot click on anything in it and the games don't load to be clicked on.

XBF Meryem R

Hello there!

Regarding your issue, I recommend that you try the following steps on this link in order to resolve your issue:

Fix problems with apps from Microsoft Store

If the issue persists you can try this link Repair apps and programs in Windows 10 (microsoft.com)

Markos_VII

I do hope that a Windows update does come in the next 24-48 hours or by Tuesday in that case or I can try and speak with a support agent over the phone at a later time.

XBF Meryem R

Hello there!

Thank you for providing more information about your issue and what you have tried to resolve it with. In your case, it would be best to wait 24-48 hours and see if you will be able to get a new windows update that could help you resolve the issue.

You can also try reaching out to our support if you need any further assistance Contact us | Xbox Support.

Markos_VII

When this issue occurred a couple of days ago, I uinstalled some of the latest Windows updates and I was able to use the Xbox app again but I did not want to resort to uninstalling the latest Windows updates again. I would like to be on the latest Windows updates and be able to use the Xbox app as well.

I was hoping to play some games this evening but I shall maybe have to wait for another Windows update to hopefully come in the next few days which shall hopefully get my Xbox app working again.

Can't Click on Anything in the Windows 10 Xbox App