Can’t claim my items included with my series S

Hi there Godously, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

For the past few days I've noticed that several players are experiencing exactly the same issue when trying to claim the subscription included with their Xbox Series S consoles, so it's possible that this is a temporary problem related to that and not a specific issue with you. You can confirm this for yourself in the following threads that I'll attach as examples:

https://answers.microsoft.com/thread/1d0931f7-259f-439f-bea5-1fcfccdb5b81

https://answers.microsoft.com/thread/85ae2ee1-f81d-4f4b-929e-5a550e5df710

https://answers.microsoft.com/thread/1a11e2c1-1de6-4d54-a99a-eca2a6f1f040

I recommend waiting at least 24 hours from the first time you claimed the subscription, as I have seen that some players who have had the problem have been able to claim it without issue after some time. If after 24 hours you still can't claim the subscription, and considering that other players are experiencing the same problem as you, as you could see in the threads I attached, I recommend reporting the issue to the Xbox team following the instructions in the following link:

https://support.xbox.com/help/account-profile/manage-account/xbox-insider-hub-report-a-problem

This way, Xbox engineers will investigate the reported issue and work on a solution as soon as possible.

Please keep in mind that in this public forum, we are just fellow players like you, trying to help other players. This means we do not have access to any accounts or information about other users.

I appreciate your understanding and if you have further questions please let me know.

Kind regards,
Gerardo.

Xbox One S, not series S. And I just tried and it says it connected on my phone but “can’t connect to the internet”,on my xbox

Xbox series S console. It came with the console and I claimed them but it never showed in Fortnite after I launched it. It did showed after I launched rocket league. It now shows claimed on the “included in this console”

Hi Charles! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your digital attachment on your console.

Just a gentle reminder that we are only Xbox gamers just like you here in the community. We are not Microsoft employees and we do not have tools to access any Microsoft System.

Kindly try to follow the steps according to Xbox Ambassador | Independent Advisor Gerardo CG who answered a similar issue regarding digital attachments: https://answers.microsoft.com/en-us...aim-my-3/fff0f9a7-dd74-4a78-abcd-a0b2784c5229

"(OP's issue: I got the Xbox series s that comes with 3 months of Xbox game pass but when I try to claim it, it puts me on a three dot loading screen and nothing ever happens. Its just stuck there infinity trying to load it but doesn't. I've tried restarting, turning off and on, and completely resetting the Xbox but nothing works.)

For the past two days I've noticed that several players are experiencing exactly the same issue when trying to claim the subscription included with their Xbox Series consoles, so it's possible that this is a temporary problem related to that and not a specific issue with you. You can confirm this for yourself in the following threads that I'll attach as examples:

https://answers.microsoft.com/thread/1d0931f7-259f-439f-bea5-1fcfccdb5b81

https://answers.microsoft.com/thread/85ae2ee1-f81d-4f4b-929e-5a550e5df710

https://answers.microsoft.com/thread/1a11e2c1-1de6-4d54-a99a-eca2a6f1f040

Still, I recommend that you try the following procedure to see if the issue is resolved:

1. With the Xbox turned on, press the power button on the front of the console for 10 seconds until it completely shuts down.

2. Disconnect the power cable from the console and wait for 30 seconds.

3. Reconnect the power cable to your console and turn it on as usual.

4. Check if the problem persists.

If the issue persists after that, and considering that other players are experiencing the same problem as you could see in the threads I attached, I recommend reporting the issue to the Xbox team following the instructions in the following link:

https://support.xbox.com/help/account-profile/manage-account/xbox-insider-hub-report-a-problem

This way, Xbox engineers will investigate the reported issue and work on a solution as soon as possible."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

I have the same issues but with my new Xbox series s, it says claimed but it’s asking me to rejoin game pass