Can’t claim games with gold anymore. Gold is active too.

have you tried to claim the games with gold on the xbox website if tats possible for you

Is it for xbox one games or xbox 360 games?

In some cases 360 games require you to use the xbox 360 console itself to purchase them

Are you sure? I've never had to use a 360 to claim the 360 games. I always get the Games with Gold titles from Xbox.com by searching for them in the store.

For example, the current GwG titles:

https://www.microsoft.com/p/the-fin...erIntent=Consumer&activetab=pivot:overviewtab

https://www.microsoft.com/p/joy-ride-turbo/c1zwh2bz9tsf?activetab=pivot:overviewtab

@javiergame4 have you tried a different browser?

This is not the problem because on other devices or even in the application the same error happens, there is likely to be some account lockout

In some cases 360 games require you to use the xbox 360 console itself to purchase them