Can't claim free Battlefield 1 on Xbox 360 Games With Gold

PAULSTIX · Nov 6, 2018

Hi

6 days in and the game now shows up now, but says there is a problem at their end.

Getting an error code 807B0190.

Checked on Microsoft Store but wouldn't let me "purchase" it from there either. They sent me a code to my phone but the web page crashed after a couple of minutes...

I believe I am not the only one with this frustrating issue...

Thanks to those of you who have responded.

Still waiting...

XBF Jeremy Z · Nov 6, 2018

Hiya Paulstix,

Thanks for contacting Forum support!

There is currently an
Xbox service alert that is affecting our services for making purchases.

In regards to the error code you have received here is a troubleshoot page I have found for you.

Error 69-807B0190 occurs when downloading an update or game on Xbox 360

Hope this helps.

Dragos Drakkar · Nov 3, 2018

Not sure about anyone else, but finally managed to "purchase" Battlefield 1 through the Xbox 360 dashboard without an error message popping up or having the wrong game show up.

XBF Jasmine Z

Hi Paul,

Thanks for reaching out! We noticed this is a duplicate post and will be locking this thread. We will leave the other

Can't claim free Battlefield 1 on Xbox 360 Games With Gold open for discussion regarding this concern. This post will still be here as well in case you need to reference it.

Thank you!

IRB

Hi

There was an issue with store purchases which should now be fixed, give it another try.

ngocphi

Well one battlefield 1 is NOT an xbox 360 game

Therefore cannot be claimed on the xbox 360 or downloaded onto it

You have to download from the websiteas the 360 doesnt have access to the xbox one marketplace

Dragos Drakkar

Hi there,

I believe during the timeframe that you referenced there may have been an outage. I was able to claim the game without issuw, would you be able to try again and let us know what happens?

For me at least now, clicking on the B1 tile does take me to the B1 screen finally. Now there is an error message that pops up when trying to "purchase" the free game, but I have seen this issue before when doing this for other Xbox One games through the
same way and it usually clears up in a few days.

Dragos Drakkar

Completely ignoring all of the other times that people have "purchased" the free Xbox One games that are offered through the Xbox 360 dashboard, including Victor Vran which is available right now and works just fine to "purchase" the game so that it is waiting
on a person's account to be downloaded on Xbox One.

Can't claim free Battlefield 1 on Xbox 360 Games With Gold