Can't claim free Battlefield 1 on Xbox 360 Games With Gold

Hello all,

Has anyone else found that they are unable to claim Battlefield 1 free on Games With Gold this month, on their Xbox 360?

Battlefield 1 shows up in the 'Get More With Gold' screen, but when I select it, the screen switches to Overcooked, one of last months free offerings. If I select that, I get the Xbox Stores screen, stating there is a problem with the Xbox service and 'Status
code: 807B0190'.

I can't claim my free game on my PC either, I tried...

I have Xbox Live Gold membership fully paid up until 2020, so that's not the problem...

Any suggestions or advice would be much appreciated, as Battlefield 1 would be nice to own, should I ever get an Xbox One...

Thanks in advance for any constructive help.

:)

 

Can't claim free Battlefield 1 on Xbox 360 Games With Gold

Hi Paul,

Thanks for reaching out! We noticed this is a duplicate post and will be locking this thread. We will leave the other

Can't claim free Battlefield 1 on Xbox 360 Games With Gold open for discussion regarding this concern. This post will still be here as well in case you need to reference it.

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Can't claim free Battlefield 1 on Xbox 360 Games With Gold

Hello all,

Has anyone else found that they are unable to claim Battlefield 1 free on Games With Gold this month, on their Xbox 360?

Battlefield 1 shows up in the 'Get More With Gold' screen, but when I select it, the screen switches to Overcooked, one of last months free offerings.

If I select that, I get the Xbox Stores screen, stating there is a problem with the Xbox service and 'Status code: 807B0190'.

I can't claim my free game on my PC either, I tried...

I have Xbox Live Gold membership fully paid up until 2020, so that's not the problem...

Any suggestions or advice would be much appreciated, as Battlefield 1 would be nice to own, should I ever get an Xbox One...

Thanks in advance for any constructive help.

 

I'm assuming that you're unable to claim the game threw the Xbox.com website as well when you mention your PC.

It's quite possible that the issue was due to the Service alert that was affecting the service. Seeing as the alert is no longer in effect. Try claiming the game threw the Xbox Website again.

 

If it has worked for all the previous games, it is likely just a temporary issue. You could try tomorrow if the issue is still persisting.

 

I have the exact same issue, and it's been going on since the first of the month. The Assassin's Creed switched in and replaced Hitman Blood Money as it should have on the first, and the Victor Vran game for Xbox One is still working properly as it should
till the middle of the month.

 

Well one battlefield 1 is NOT an xbox 360 game

Therefore cannot be claimed on the xbox 360 or downloaded onto it

You have to download from the websiteas the 360 doesnt have access to the xbox one marketplace

 

As others may have been saying...the first days a title goes on GwG are usually a little wonky, best to try a little later in the cycle! Let us know once you're able to redeem it.

 

Completely ignoring all of the other times that people have "purchased" the free Xbox One games that are offered through the Xbox 360 dashboard, including Victor Vran which is available right now and works just fine to "purchase" the game so that it is waiting
on a person's account to be downloaded on Xbox One.

 

Hi

There was an issue with store purchases which should now be fixed, give it another try.

 

But you can still claim xbox one games for down load to be ready when you get on xbox one .

 

Or use the smart glass app i was able to get it day one on there

 

No good for me, still bringing up Overcooked instead.

 

Hi there,

I believe during the timeframe that you referenced there may have been an outage. I was able to claim the game without issuw, would you be able to try again and let us know what happens?

 

For me at least now, clicking on the B1 tile does take me to the B1 screen finally. Now there is an error message that pops up when trying to "purchase" the free game, but I have seen this issue before when doing this for other Xbox One games through the
same way and it usually clears up in a few days.