Can't claim bundle included with console

That worked, thank you very much for your help.

Hello Aryan M, My name is Khaji I am the independent advisor and I will be happy to help you today.

I understand you're having trouble claiming the Midnight Unit Pack on your Xbox console. If I understand correctly, you have redeemed the package on a different account than the one you want to use. Unfortunately, once a package is redeemed on one account, it is not possible to refund or transfer the items to another account .

However, if you continue to receive notifications to claim your offers included with this console, try going to the account, profile, that is included with this Xbox console to claim

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Hello again, try to reset your console as there is no other way to redeem the items that came with the console.

Xbox One reset keeping Games:

Press the Xbox button to open the panel.

Select system > Settings > System > Console Information

Select Reset console.

Restore and maintain my games and apps.

Rest assured, you won't miss games or saves

Note: You need to know the email and passwords of your accounts when performing this reset.

Did all that, still nothing. It's still not redeeming.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Popkoji, with your account logged into the console, when you get to the page that says: This Console Comes With" you will see the 3 pack options, select one of them and you will have 3 options. Decide Later; Claim it or Claim it to a different account.

Then it should show another successfully redeemed page.

If it is not progressing, clear the cache in the console and then try again.

The first is a clear cache

1. Go to the Xbox press and hold the XBOX power button on the console for 10 seconds until it turns off

2. Wait 10 seconds until it turns off

3. Wait 1 minute with it off

4. Turn it back on