Can't choose movie titles using Blu Ray Player

Hey t4z84!

Sorry to hear about the trouble - we'd like to get some further information from you to look into this further. Can you please reply back with the following?

1. What DVD is that happening with, specifically?

2. Do you see the same issue if you try a different DVD, to test?

3. Do you have any trouble with other discs, like game discs or BluRay discs?

4. So we don't retrace anything you've already tried, can you let us know what troubleshooting (if any) you've already attempted for this issue?

The same happened with me. 3D blu-ray now works, but it's really choppy, making the movies unwatchable. Will this blu-ray app update combined with the august update help the movies run smoother? It would be nice to be able to put away the 3D blu-ray player
and just use the One for movies.

Hello Brian J, my name is zahir.

I will try to assist you. Please can you tell me exactly what is happening when you play a blu ray disc?

I can provide you with some basic tips so long.

Set up and install the Blu-ray and DVD player app on Xbox

To watch Blu-ray or DVD movies on your Xbox console, you first need to install the Blu-ray Player app. To install the app, choose one of the following options.

Press the Xbox button to open the guide, select Home, and then select Store.

Select Search and enter Blu-ray in the search bar. Select the Blu-ray Player app when it appears in the list of results.

Select Install to download and install the app.

Insert a Blu-ray or DVD disc into your Xbox.

Select the Blu-ray Player app when it appears.

On the Blu-ray Player app details page, select Install.

Your disc should start playing automatically.

After the app is installed, you can watch Blu-ray or DVD movies by inserting the disc into your Xbox console and selecting Blu-ray Player on the Home screen, or by finding it under My games & apps

Thank you

The drive contains separate lasers for the DVD and Blu-ray disc reading. Xbox one titles are on Blu-ray, while the others are on DVD. Please try a Blu-ray movie in the drive and see if it works

Hi,

Sounds like the laser in your console's Blu-ray drive has a hardware issue.

To test if your Xbox One X has issues reading discs, try playing a DVD movie disc. If can't read DVD movie discs either then your console has a hardware fault.

Note: It must be a DVD movie disc, not a Blu-ray movie disc.

There are two lasers in the Blu-ray drive, one for reading Blu-ray discs and one for DVD discs. Xbox One games use Blu-ray and the 360 console used a DVD drive.