Can’t Change Xbox Privacy Settings Even After Turning 18 and Leaving Family Group.

When I go there it says this:

Why can’t I change my privacy settings?

Note If you’re seeing this page, you were redirected here because you couldn’t change your privacy and online safety settings.

This is likely due to two reasons:

• You’re using a child account that’s a member of an Xbox family group
  
• You’re using an adult account that’s set as a member of an Xbox family group
  

In both cases, your family group’s organizer can update your privacy settings for you. However, if you’re of the age of majority (for example, 18 in the US), you can either leave your family group or be promoted to the organizer role.

Hello,

Check this webpage for information on leaving a family group as the organizer: Leave family group or remove members. Check under the dropdown menu called Leave family group (organizer).

Did you try to change these settings at xbox.com/privacy? And is your account listed at 18 years or older, or did it age up into adult status and was previous a child account?

Thank you,

Hi KashKing109,

Am not quite sure, but it seems you will be redirected to that page if you are part of a family account, and not the owner. If you are over 18, you may consider leaving the family group so may gain access to the privacy and online safety settings.

If you are on a child account, contact the owner of the account to change your privacy settings or grant the child account permission to change their privacy settings.

See Manage Xbox online safety and privacy settings for your family group | Xbox Support

Hope this helps.

Regards,

I’m having the same issue where I can’t leave. I can’t change my Xbox settings or even access the page on search browsers because it says I’m in a family group yet I didn’t join one and no-one is added to mine. My age on my account is correctly 21, but it still forces the family group restrictions with no way to stop them. I can’t even look at my Xbox profile anymore!

The website doesn't allow me to access the privacy page. It keeps redirecting me to this page: Why can’t I change my privacy settings? | Xbox Support

I even removed myself from the family group and got a confirming email.