Can't Change Xbox Gamertag Once For Free?

Firstly I'd like to thank Krishna Prasobh V for directing me to the correct place to post this.

Original: Can't Change Xbox Gamertag Once For Free?

I'm having trouble with changing my gamertag; the problem started when I made a suggestion on the Minecraft Windows 10 BETA site and realised that it was using my "old" username, despite the only name I've ever associated Minecraft with is my new one, I
asked support if they could change it and they directed me to the Xbox gametag page telling me it can be changed once for free, this was strengthened as it said the same thing on the page; after accidentally updating my security info thinking I was doing something
else and having to wait a month, I was finally able to change my gamertag.

Now I tried changing it and it's asking me for my credit card details saying it'll be charged immediately with no refunds, but I've never changed my username before, this should be the first "free" time.

Any ideas?

(Changing it via PC as I don't have a console anymore)

:)

 

Gamertag question?

You can easily change your Xbox Live gamertag. If your gamertag was created for you during your initial Xbox Live sign-up (meaning, you did not choose your gamertag), you can change the gamertag once for free. Additional Xbox Live gamertag changes cost extra

This [MOD REMOVED] site says we all GET ONE FREE CHANGE!!!!! But it's
[MOD REMOVED]. I can't change mine. [MOD REMOVED]

 

Xbox Live Gamertag

Why do Xbox only let you change your gamertag once for free?? Why can't we change our gamertag for free when we renew our xbox live... because in theory we can create a new xbox live account but then we lose our gamerscore.

 

I have similar issue and I was part of the Insider program 6 years ago and I’v got generated gamertag for Microsoft services and etc, I personalized my Xbox Avatar in Windows 8 and that’s it. And few years ago in 2018 I spotted that I can change my gamertag
for free and when I tried it says that I have to pay 9.99$ for gamertag change. I think I will stick with my crappy gamertag for now because I don’t wanna pay for this issue plus support team says that I already personalized my gamertag and used free change
but I don’t used anything and even if I used my gamertag would be different but It’s the same crappy tag that I’m using right now in 2018.

 

actually they are correct you just didn't read them msg in full

You are granted ONE FREE change if you weren't given an option

Clearly you have a personalized name and don't apply to you

Your name isn personalized shinny it may have been suggested but it's still a personalized name or you were during g the brief period where you had 30days to change your name which caze it no longer applies

You were probably given options for names which isn't NOT a randomized name

You guys should feel fortunate to even have the ability to change your name as no other console allows this

A randomized name is emotion plus a fluffy animal and a number so for example it would be happybunny1234