Cant change Xbox gamertag, asking for a US address

Discus and support Cant change Xbox gamertag, asking for a US address in XBoX on Windows to solve the problem; I was trying to change my Xbox gamertag I need to pay for it which is fine. However, when I go through the process and pick a name etc it then ask me... Discussion in 'XBoX on Windows' started by SamirSayed, Jan 17, 2019.

  1. SamirSayed
    SamirSayed Guest

    Cant change Xbox gamertag, asking for a US address


    I was trying to change my Xbox gamertag I need to pay for it which is fine. However, when I go through the process and pick a name etc it then ask me to update address. However I cant add a UK address which is where I live. It keeps asking for State. It
    does not let me proceed further.

    Any help much appreciated.

    :)
     
    SamirSayed, Jan 17, 2019
    #1
  2. SamirSayed Win User

    Cant change Xbox gamertag, asking for a US address

    Fantastic - that worked. Thanks man.
  3. Whitey Black Win User

    Cant change Xbox gamertag, asking for a US address

    https://support.xbox.com/en-US/my-account/manage-gamertag-and-profile/change-xbox-live-gamertag

    https://support.xbox.com/en-WW/account-management/change-xbox-live-gamertag
  4. Smwutches Win User

    Cant change Xbox gamertag, asking for a US address

    Are you doing this through the PC? If so, scroll to the bottom of the page and change the region in the far left corner.
  5. XBF Javier R Win User

    Cant change Xbox gamertag, asking for a US address

    Hello Samir,

    We understand that you're attempting to change your account gamertag, but come across a place to update your address information to which it only asks for a United States region.

    This may be due to the account possibly being created through the United States region, it would be best to follow these steps:

    1. Sign in to your Xbox One console.
    2. Press the Xbox button
      to open the guide.
    3. Select Settings.
    4. Select System.
    5. Select Language & location.
    6. Select your new location from the list, and then select Restart now.
    Try doing this on your console and let us know if it then updates, if not you can also follow
    change your country or region in Microsoft Store support article for online solutions.

    Best wishes!
  6. borospark Win User

    Child account

    Hi, tried downloading the profile as suggested

    I am still no further forward, once downloaded I was asked to sign in because "microsoft needs to check and update the security of your xbox profile" so I cant log in via the gamertag

    It wont recognise the email address that Ive used, possibly because of a typo but because I cant get in, I cant verify this.

    Ive followed the instructions on xbox.com/forgot but I cant sign in with the gamertag so this is useless

    There must be some way I can find out what the email address is!!!
Thema:

Cant change Xbox gamertag, asking for a US address

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