Cant change xbox account settings

Hi! My name is Ricardo an independent advisor ready to help you with this situation!

Child's account cant view their privacy settings an adult is required to add him to a Microsoft family here

https://account.microsoft.com/family/

After the adult account creates the family and adds the minor's account to his family In order for you to be able to play multiplayer, you must change the privacy settings of your account. It can be done here

https://account.xbox.com/settings

Hello @JoaquimOliveira5! I hope that you are doing well today!

It seems that your account is a child account under a parental account or linked to a family group. Here's what you need to do to enable the multiplayer on your account:

1. Log in to Xbox settings with the parent Microsoft account.
   
2. Select the child account's profile.
   
3. Select Xbox One/Windows 10 Online and choose Allow for Join multiplayer games AND You can create and join clubs.
   
4. To enable chat for people not on the person's friends list, they will need to go to their privacy settings and enable Others can communicate .
   

I hope this helps you out!

You can't access the link if you are a child account, since you will need an adult account from the family group to change the settings on your behalf!

Someone told me to change ''Others can communicate'' to friends or everyone, which is in the xbox account settings that should fix the problem. but i cant access the site to change my setting.

Hi Defended,

If the account is an adult account, it is unable to be set as a child account. This is why it is not working correctly. You would need to create a totally new account set as child. Reason for this is once a birthdate is put on Xbox.com, it cant be changed
at all. You can change the one on Microsoft but it doesn't change the Xbox date.

Thanks,

Brad