Can’t change region or country for billing info

Discus and support Can’t change region or country for billing info in XBoX on Consoles to solve the problem; I tried to buy a game a month ago yesterday but it came up saying i have no suitable billing info or something along those lines so i pressed update... Discussion in 'XBoX on Consoles' started by ieuanmorgan, Jul 13, 2020.

  1. ieuanmorgan
    ieuanmorgan Guest

    Can’t change region or country for billing info


    I tried to buy a game a month ago yesterday but it came up saying i have no suitable billing info or something along those lines so i pressed update billing info and had to change my email as it was an old email i no linger have access to so i waited a month
    for it to work and i looked today and it had only to go onto fill out my billing info and it not work because it says im in america ( i live in the uk) i have never lived in the us ive always been in the uk so i dont understand why its stuck like this is there
    any way Ti contact microsoft to fix it or anybody know what to do i saw a thread about this but it was from nine years ago so i was hoping they’ve sone something about it by now

    :)
     
    ieuanmorgan, Jul 13, 2020
    #1
    1 person likes this.
  2. TF7 Master Win User

    How to change Billing info - Country/Region ?

    Thanks to this:
    commerce.microsoft.com/.../Help
    (Xbox account migration page) I managed to change the region of my Xbox LIVE account. Now I have two billing countries to choose. Interesting.

    @WPAK: I got it. Thanks anyway.
  3. WPAK Win User

    How to change Billing info - Country/Region ?

    Hi there,

    you can migrate an account to a different region via the steps mentioned on the following link.

    Also be aware that changing regions can have a few consequences, be sure to read everything on the link before executing the migration.

    Account migration:
    support.xbox.com/.../change-region
  4. NeoDan123 Win User

    Can I buy the xbox game pass from europe?

    If you can’t change country or region, it might be for one of these reasons:

    • You changed the country or region within the last three months.
    • Your account is suspended. For example, the credit card on a subscription has expired, or your subscription has a balance due.
    • You’re legally a minor in your current country or region and won’t be a minor in the new region, or vice-versa.
    For more info on the region change have a look in the link below.

    https://support.microsoft.com/en-za/help/4039267/microsoft-store-change-your-country-or-region
  5. Alvaro A- Win User

    How i can change my regon in xbox account

    Hi عبدالعزيز,

    Thank you for posting in Microsoft Xbox Community. I understand that you want to change your region on your Xbox account. Did you move to a different region? If you’re moving to a new country or region for a long time, it is recommended that you change your region to where you're physically located.

    To change the region in your Microsoft account profile:

    Go to the Your info page of your Microsoft account dashboard:

    https://account.live.com/editprof.aspx

    Select Edit profile info.

    Select the new Country or region from the dropdown list.

    For complete instructions on other platforms, please visit:

    https://support.microsoft.com/account-billing/c...

    Note: The funds in your Microsoft account will not move with you. Please make sure to spend the money in your Microsoft account before you change your account location. Microsoft can’t transfer money between regions.

    Regards,

    Alvaro
  6. Zahir_Ramathula Win User

    Cant Purchase Cosmetics But I Can Purchase Game Pass?

    Hello Nick, my name is zahir, a independent advisor.

    The only way is to set the correct region.

    Change your region in Windows

    When you make your first purchase in the new locale, you'll be prompted to update your billing info.

    Select Start > Settings > Time & Language > Language & Region.

    Under Country or region, select your new region.

    You can switch back to your original region at any time.

    If you can’t change country or region, it might be for one of these reasons:

    You changed the country or region within the last three months.

    Your account is suspended. For example, the credit card on a subscription has expired, or your subscription has a balance due.

    You’re legally a minor in your current country or region and won’t be a minor in the new region, or vice-versa.

    Kind regards
    Zahir
Thema:

Can’t change region or country for billing info

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