Can't change region of my account

Duulket · Feb 13, 2020

Hi. I'm trying to buy Game Pass inside Xbox beta app. In address form I can't change my region (there's gray US only):

I've tried to find some solution. Each of them says that I need to check region setting of my Microsfot Account.

But it's correct. Both at my PC's settings:

and Microsoft account website:

What's problem and how can I fix it?

:)

WPAK

Hi there,

just to be sure what country region does it show at the country region field here:

https://live.xbox.com/Account/BillingAccountInformation

If that is showing the incorrect region, then you may have to Migrate your country to a different region.

There are steps for that but also restrictions and possible consequences. The following link will explain that:

https://beta.support.xbox.com/help/...count/update-microsoft-account-country-region

Be aware that you may only change the account region once every several months.

Duulket

Thanks for your reply. Well it's quite strange. There's a different region at Xbox billing information page (Russia) but i still can't change it:

ngocphi

Yes as mentioned it can't be exchanged

Since you moved you need to use the region migration tool (not just setting on your console) under my account and change my region on this website (the region at the bottom of this page doesn't count as it has no bearing on your account region)

Then contact ms rewards about changing your rewards account and reearn any rewards as current balances can't be changed

Daft Badger

I'm afraid you can't gurantee you won't loose anything when you change region.

Here's info about changing your region:
support.xbox.com/.../change-region

Chief LORD

this is my other account..and i changed the region to saudi arabia

but i have 3000 mps

and still can't buy the maps

"Sorry

Your purchase cannot be completed at this time. Please try again."

?????????

i don't use visa on this account

also..i can't change the region on my profile

https://commerce.microsoft.com/PaymentHub/Profile

the country/region is un selectable

"Country/Region: United States"

can you change it for me ?

also for my other profile..

and don't change the region for my other account...just the billing address

Can't change region of my account