Can't change my profile picture on the Xbox app to a custom photo no matter what the photo is

Discus and support Can't change my profile picture on the Xbox app to a custom photo no matter what the photo is in XBoX Accessibility to solve the problem; I've been having trouble with the Xbox app recently, more specifically I'm having a problem changing the profile picture to a custom screenshot, every... Discussion in 'XBoX Accessibility' started by Mammoth Plains, Jan 3, 2023.

  1. Mammoth Plains
    Mammoth Plains Guest

    Can't change my profile picture on the Xbox app to a custom photo no matter what the photo is


    I've been having trouble with the Xbox app recently, more specifically I'm having a problem changing the profile picture to a custom screenshot, every time I select the screenshot to upload as my gamerpic it says "Error while Getting Selected Files" and doesn't actually change the picture, I checked and the photo I want to upload as my Gamertag is suitable in terms of size and such so there shouldn't be any problem, I've changed my profile picture before and I've never had this problem, what can I try to fix this problem?? I've tried signing out and back in and uninstalling and reinstalling, that didn't work, I am on mobile not PC

    :)
     
    Mammoth Plains, Jan 3, 2023
    #1
  2. Georges C. Win User

    Can't change my profile picture on the Xbox app to a custom photo no matter what the photo is

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community and Happy New Year.

    Hello Mammoth, it could be some error of the App in sending the selected photograph to the servers.

    As you mentioned that it's on the mobile app, try uploading your Gamepic through the Xbox PC App, or even through the website by logging in with your Xbox account.
  3. Mammoth Plains Win User

    Can't change my profile picture on the Xbox app to a custom photo no matter what the photo is

    I did that and it worked, and fixed the problem as well somehow, thank you
  4. Christopher Combs Win User

    Can't change my profile picture on the Xbox app to a custom photo no matter what the photo is

    How do I upload to the website, because I don't see that option
  5. SPEED GOD334 Win User

    Customize Gamer picture

    I have a custom pic 1 download the xbox app take a photo or download the photo 2 go to profile change add custom picture
  6. woodoak7 Win User

    how do i get my picture on my gamer card?

    Would like to change the profile picture of the Xbox One for a personal photo and I can't find the option.What's going on? It's impossible to put a personal photo in profile?
Thema:

Can't change my profile picture on the Xbox app to a custom photo no matter what the photo is

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