Can't change my Gamertag

Discus and support Can't change my Gamertag in XBoX on Consoles to solve the problem; For some reason the "change gamertag" option is greyed out. Not sure if there's something I did wrong or if it's an issue with the Preview Program.... Discussion in 'XBoX on Consoles' started by Meeeeoww, Jul 12, 2016.

  1. Meeeeoww
    Meeeeoww Guest

    Can't change my Gamertag


    For some reason the "change gamertag" option is greyed out. Not sure if there's something I did wrong or if it's an issue with the Preview Program. There are multiple accounts in my family and the option is greyed out on all of those as well. I even got
    on a friend's account, but had the same result.

    :)
     
    Meeeeoww, Jul 12, 2016
    #1
  2. Daft Badger
    Daft Badger Guest
    Can't change my gamertag

    Ukraine is not a xbox live supported country so you will run into issues.

    Not much you can do.Your billing,account & actual location must all match.If they don't then you will run into all sorts of problems.
     
    Daft Badger, Jul 12, 2016
    #2
  3. SilverWolf06-[xboxvenue]
    SilverWolf06-[xboxvenue] Guest
    Can't change my GamerTag

    I've been trying to change my gamertag but it keeps giving me this 801540A4 error code. I try looking the code up but nothing happens..What's going on?
     
    SilverWolf06-[xboxvenue], Jul 12, 2016
    #3
  4. DigitalAssassin
    DigitalAssassin Guest

    Can't change my Gamertag

    Hi there, not a fix for the console as I'm not sure what would be going on there, but have you tried changing it on the PC? If you have the same issues on the PC I would imagine there's something funny going on with the account.

    See the following link for how to change it on the PC:
    support.xbox.com/.../change-xbox-live-gamertag
     
    DigitalAssassin, Jul 12, 2016
    #4
  5. Meeeeoww
    Meeeeoww Guest
    I can change it on PC. It must be an issue with the Preview Program. Thanks for the help!
     
    Meeeeoww, Jul 12, 2016
    #5
  6. DigitalAssassin
    DigitalAssassin Guest
    No worries, make sure to report your issues to the preview program forums to see if others are having the same issues.

    I believe you should be able to find the forum at the following link, I can't link you directly there as I do not have access to it myself:

    forums.xbox.com/.../default.aspx
     
    DigitalAssassin, Jul 12, 2016
    #6
  7. Smwutches
    Smwutches Guest
    It is actually in the list of known issues for the preview program right now.
     
    Smwutches, Oct 31, 2018
    #7
  8. M3tal Daz3 Win User

    Can't change my gamertag

    You have created your own gamertag at signup so if you want to change it again, you will be charged
  9. neatPete Win User

    Can't change my Gamertag !!!!!

    Still down and no official word on when service will be restored.
  10. WPAK Win User

    Can't change my gamertag

    Hi there,

    Purchasing errors can be caused by issues on the account itself. Be sure to check if your billing information is correct at
    http://billing.microsoft.com and also check
    http://account.microsoft.com/services for any outstanding amount issues, these need to be sorted prior to being able to purchase something.

    Also check if you can login at xbox.com and account.xbox.com and verify what GT is shown.

    After that try changing the gamertag on both xbox console and via xbox.com

    If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
    http://support.xbox.com/contact-us they can do a more indepth look into this issue.
  11. peternothof Win User

    Can't change my gamertag

    Caking? Lol not sure if the funnier joke is what you said, or you.

    Xbox support can't change my username? lol.

    Don't reply back kid. Not sure why they have a disrespectful joke kid like you as an Ambassador. They need to rectify that.
  12. peternothof Win User

    Can't change my gamertag

    Yeah. Like I mentioned, not possible. But someone who works for xbox who can, could change it, then change it back. Just hoping someone on here does it so I don't have to deal with calling.
Thema:

Can't change my Gamertag

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