Can't change liveTV channels XFinity box RNG150N

Live tv stream works, but I can't change channels up or down. The guide will load correctly, but selecting a channel on the guide won't change the channel either. Remote code is set to C1982 as most other threads like this say to be. Any advice on how to
rectify this situation?

:)

 

Which Comcast/Xfinity setup and cable box provide the best OneGuide experience?

I currently have just the Basic package from Xfinity (i.e.FOX, WCCO, WB, KMSP, etc.), though the Cisco RNG150N cable box. I do not have any HD channels, and the viewing experience on the OneGuide works, but is dismal. I do not want 100 channels, just the
basic 10 to work in my OneGuide

I'd rather not buy in to extremely expensive cable channels and box upgrades, so what is the best recommendation I can ask Xfinity for? Which cable box should I ask for, and which channel cable package is required to see standard channels in HD format.
Thank you for your recommendations!

 

Need help setting up Xfinity X1 box with Xbox one

I have the same problem and the same Xfinity box. It says "RGN 150N " on the front of the box. Oneguide works but that's it. Can't change channels. And I don't have the Kenect.

 

Hey Frostbite,

Did you find a fix for the problem?

I have the same stb, and a few other people have problems...

We must be getting a bad remote code...Ive tried 4 different ones.