Cant change gamer picture and color

Hi Xbox, I was wondering why i cant upload a custom gamer picture please write me back. *** Email address is removed for privacy ***

Hey AwsomeGuy174, You cant upload a custom gamer picture at this moment because it has been temporarily disabled due to reduce server stress. You should be able to change it to the pictures microsoft already has.

Sincerely,

is there a reason i cant change my gamer pic? I was temp banned on my main account, but im not sure if that has a cause in why i cant change it. I have my other account and i also cannot change the gamer picture even though i didnt get reported or anything
like that. I dont know why its doing this, and if anyone has a possible solution, lemme know. I am above the age of 18, so that also cant be why.

Try to change your profile picture here on the Xbox Website, if it doesn't change try contact the support for more information

1

Select your gamer card from the Xbox 360 main menu. Open your profile.

2

Select Edit Gamer Profile.

3

Select Gamer Picture.

4

Select Change Gamer Picture to change your gamer picture to one of the other gamer pictures stored on your system. Choose the picture you want from the list with the "A" button.

Hi there,

Apologies but nobody on the forums or customer support will be able to help you or do anything with an enforcement action. If there is no case review available, then the enforcement action is not eligible for review and you would have to wait the specified
amount of time before you can change your gamer picture to a custom one.

Keep in mind that the enforcement action may have been from a report made on an older gamer picture that did break the code of conduct sometime before. It may not have anything to do with the recent gamer picture that was the color black. Reports can be
reviewed some time later then when they are submitted.

OP, I have no idea as to how to change the picture via Xb web site, but if you have gamer pictures on your 360 console.

Settings >profile >edit profile >gamer picture >change gamer picture (This is the one which will show up here on the forums.. Takes an hour or more for the changes)

Or >change personal picture. (Which will show on the console itself.)

This is how I change my picture for both the console and my forum picture.

You can DL free gamer pictures etc by going to games via the console. Click search and then enter >free gamer pictures< and/or themes. Hope this helps!