Cant change email after recovery

Discus and support Cant change email after recovery in XBoX Accessibility to solve the problem; So my microsoft account got hacked recently and i filled out the recovery forum and have the password back but i cant change the email back to my... Discussion in 'XBoX Accessibility' started by HoBo jim, Apr 14, 2023.

  1. HoBo jim
    HoBo jim Guest

    Cant change email after recovery


    So my microsoft account got hacked recently and i filled out the recovery forum and have the password back but i cant change the email back to my email. Can i get some info on how to do this without having access to the email it got changed to?

    :)
     
    HoBo jim, Apr 14, 2023
    #1
  2. Georges C. Win User

    Cant change email after recovery

    Hello, first it's a pleasure to be able to help you today.

    My name is Welcome to the community.

    Hello Hobo, if you had your account hacked fill in the form and recovered your account, you must have provided a new email to transfer the data to the new account, with that you will not be able to change the email to your old account .
  3. NovasK27926 Win User

    Managing My Live account

    here's a problem... i cant sign into my @live account, (forgot pass) and the recovery email no longer exits..... so how can i change the recovery email to the main email i use now?
  4. Kristýna Lusková Win User

    My microsoft account got hacked and i wanna transfer my games from that account to this one

    the thing is i cant do neither of the account recovery things because the email is changed and i dont know what its changed to
  5. Darhyl Amizola Win User

    Changing recovery email after attack

    Hi Patrik! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you are experiencing this with your Microsoft account being compromised.

    From the official Microsoft article: https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 Kindly try to follow the instructions in the interactive tool in order to recover your account.

    If the steps above didn't work, you will need to reach out to Microsoft Xbox Support for further escalations as they have the tools and resources to properly investigate this case.

    According to Microsoft Agent | Moderator, XBF Brad A and Xbox Ambassador, CosmicCraze:

    https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37 and https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

    Here's how to contact Xbox Support:

    "Chat Support:

    > Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
    > Click on the "Contact Us" button in the right of the screen.
    > Select the issue you need help with and click on the "Next" option.
    > Sign in to your Microsoft account.
    > Follow the prompts to connect to a live chat agent.

    For Callback Support:

    > Select Xbox One
    > Select See more options then subscription changes
    > Select Show Contact options
    > Select Request a call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

    If you're unable to contact them, try again at a later time."

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
  6. Ricardo Lechuga Win User

    Can't verify my phone number

    To use the recovery email you You should have configured it before losing access, even knowing the email and password should give you the i don't have that number option and the possibility to change it waiting for 30 days after the change takes effect
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Cant change email after recovery

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