Can’t change custom gamer picture

My account is an adult account and I still can’t change my gamer picture to a custom one because it says “You must be an adult account”. Also, my account is 108 years old. I just want to have a custom gamer picture on my account but I am unable to have one.

:)

 

I can’t change to a custom gamer picture even though I’m on adult settings

I can’t change my gamer picture to a custom one even though I’m on adult setting

 

Mobile Xbox app

The mobile Xbox app isn’t allowing me to upload custom gamer pictures even though I did about a week ago..Also I checked with the support and I was told there’s no suspension or anything like that so why i can’t I upload custom gamer pictures? The enforcement
team message pops up when I try to change it.. please remove the block I have thank you.. my gamer tag is

 

Have you changed your birthdate on account.microsoft.com at any point? Changing it there will not change the age on your xbox account.

 

How do i change my microsft age so i am able to upload a custom pic

 

It's not possible to change the age of an Xbox account once it has been created.

 

Hey there CamBoyd
! I’m sorry to hear about any issues you may be having. If you haven’t already, please go ahead and make a new thread detailing your issue and any troubleshooting steps (if any) you’ve tried so far. That way we can tailor our support specifically to you!”