Can't change channels one OneGuide using Cisco DTA170HD

Can't change channels using Cisco DTA170HD from TWC using IR Extension/ No Kinect available.

TV not compatible with Xbox One HiSense 40H5B.

:)

 

Cisco 4742HDC not compatible

I have a Cisco 4742HDC with Cox and it works fine except any time i change channels through oneguide it brings up a show details window on the cable box that takes up most of the screen. It can only be closed by using the cable boxes remote.

 

Channel Selecting Toggles Full Channel Details Window

TV: Vizio M47Ii-A2

Cable Provider: Cox

DVR: Cox Record 6 (Cisco 9865HDC)

Issue: When selecting a channel through OneGuide (using the Xbox One remote), the channel changes properly and a small Channel Information window appears at the bottom of the screen (this is exactly what should happen). The problem that I am experiencing
has to do with the Channel Information window. This screen should disappear within a couple of seconds, but instead the OneGuide selects the “Full Details” button on this screen, which expands to take up 2/3 of the screen.

The only way I have found to close it out with OneGuide is to reselect the channel, which in effect toggles the steps and cancels out the Full Details window.

Of course, I can use the DVR remote to Exit the window, but that gets away from the efficiencies of using only the Xbox One to control the entertainment.