Can’t cancel Xbox live subscription

Why are Microsoft unable to send recovery details to the email address associated with the account?

Also if it can’t be recovered how do I cancel the Xbox Live subscription because I can’t cancel it via the Xbox or accessing the account

We can’t cancel your subscription

You've already paid for your Xbox Live Gold subscription. It will expire automatically on 6/16/2022.

This is what i get XM

It keeps on saying that I already own Xbox live gold already for the 3 months subscription but I still can’t get online on any of my games and also it still won’t let me put any codes in as well.However my subscription said that it’s cancelled for the Xbox live gold but I never cancelled that ever.

Web translation:

I can’t stop periodic billing and cancel my EA Access subscription

I can’t stop periodic billing and cancel my EA Access subscription

Response:

Hi there,

to cancel a subscription please see
http://account.microsoft.com/services

This includes EA Access subscriptions

For the full information on the steps see:
https://support.xbox.com/billing/xbox-subscriptions/how-to-cancel-xbox-subscription

When i click manage to turn off re-occuring billing it says payment over due, pay now, in red writing, however the money has already been taken out of my account. I think it may be because i was suppose to be charged last month as it is dated 03/02/2020
but might not have had enough money in my account at the time. And now it has taken the money out of my account but it still says payment due.