Can't cancel overdue recurring payment

IanHon1 · Jun 4, 2020

I bought the game pass for PC about a month ago, and it had become an overdue payment, I now have the sufficient amount of money to pay for it, but first it would say "Starting on 4/25/2020, we’ll charge £3.33
plus applicable taxes every month. Which doesn't make any sense since it is 6/4/2020 and they are not allowing me to renew the subscription or pay for any other services. It tells me its processing the payment, then It would say they ran into
an error on their end and to try again later, honestly I have no idea whats going on.

:)

Smuroh

Hi IanHon1,

The best way to resolve this is to contact xbox support directly, we as ambassadors and the community don't have access to those kids of details or info, I have had similar issues in the past and the support team are really good and able to help, here is
the link https://support.xbox.com/contact-us.

I hope this helps

Panno92

Hi, since you have overdue payment you will need to pay in order to cancel your subscription... if you forgot to cancel the recurring billing you can try to contact the support and verify if they can help you.

https://beta.support.xbox.com/help/...ions/cancel-recurring-billing-or-subscription

ChiefJoboo

Does this page have an amount in red and "pay now" under it? https://account.microsoft.com/services/

If so, you need to pay that overdue payment before you can buy more membership or cancel the recurring membership; more payments will not be taken in the mean time.

This payment must be made with a credit/debit card and can't be paid with currency cards.

If you don't see that overdue payment please contact billing support directly in a chat here: http://support.xbox.com/contact-us

CN Luzifer

Hi, since you have overdue payment you will need to pay in order to cancel your subscription... if you forgot to cancel the recurring billing you can try to contact the support and verify if they can help you.

https://beta.support.xbox.com/help/...ions/cancel-recurring-billing-or-subscription

Thank you

🙏

Fl0ydPinkert0n

has your Live Gold expired and do you have an overdue balance?

if it has you may need to pay that before you can change the subscription

Another thought, is recurring payments turned on or off?

Wouldn't they also be able to buy a month (assuming their is no overdue balance), then have the payments recurring based on that month?

Can't cancel overdue recurring payment