Can't cancel auto-renewal on xbox live gold membership

there's a problem with my account I cannot log into live with this one so I made a new one the problem is when I had my gold membership on this one it charged me when I already canceled the auto payment but when I checked it said that it's still on so I
tried to turn it off again it said that it's off but then I refreshed the page it said that it's on what should I do I can't remove my credit card unless I turn off auto payment .

By the way I can't call Xbox

:)

 

How to Turn off auto renewal or cancel Xbox LIVE membership

How to turn off auto renewal

It is recommended that you cancel your Xbox LIVE Gold Membership using the option of turning off automatic renewal. If auto renewal is "off", your membership will expire at the end of its current term.

Steps to follow:

1) If you are not already signed in, click Sign In at the upper right hand corner and sign in using your Microsoft account.

2) Proceed to My Account.

3) Click Change next to automatic renewal. Change the setting to OFF

You will be able to continue enjoying all the benefits of Xbox LIVE Gold Membership until your paid membership time expires.

Note:

If you want to cancel or disable your Xbox LIVE Gold Membership immediately, you should contact Xbox support. Use the Request a Call from Support option on the official Xbox Contact Us page. Your account cannot be canceled through chat or email.

If you disable your account immediately, you will lose the time remaining on your membership subscription.

If you are on a 2 Year Xbox LIVE Gold Contract, and you want to cancel before the end of the 2 years, you will be charged an Early Termination Fee and other applicable taxes. Once the two-year agreement period is over, your account will not be renewed automatically.

You can cancel the 2 Year Xbox LIVE Gold Contract using the option of self-cancel your subscription on Xbox.com

 

2 Months for £2

No your gold subscription will not get cancelled if you turn auto renewal off.



This support thread shows you how to turn auto renewal off



support.xbox.com/.../cancel-xbox-live-gold-subscription



This paragraph in that support thread also states that your gold membership will run until the end of the paid period if you turn auto renewal off:



Important: Important: If you turn off auto-renewal, your Xbox LIVE Gold Membership will expire at the end of your paid membership time. Until then, you can continue to enjoy all the benefits of Xbox LIVE membership.

 

You can try chat support, but when it comes to billing issues it's usually best to contact phone support in order to speak to billing.
support.xbox.com/contact-us