Can't Cancel a Subscription

Buying new ultimate and converting normal to ultimate costs the same. so if i cancel the ultimate it should atleast refund one of the subscription instead of keeping the money of both console and pc gamepass.

Hi there, my name is Gerardo and I'm an Xbox player like you. I'll be happy to help.

You will need to try a procedure to try to remember the email address of your account since to cancel from the Xbox side it is necessary to have access to the account and it's necessary to know the account email:

1. Go to the following link:

https://account.live.com/username/recover

2. Enter an alternative email that you have associated with your account or a number linked to it.

NOTE: If you do not have an alternative email or a number linked to the account then unfortunately they will not be able to remind you of the main email of the account even if you know your Xbox Gamertag since the Xbox Support team cannot give that type of information due to privacy and account security policies, I hope you understand this.

Even so, I recommend you try the recommendations in the following link:

https://support.xbox.com/help/account-profile/manage-account/forgot-microsoft-account-solution

If you still cannot regain access to your account, you will need to contact your bank directly and request them to stop accepting any further charges from Microsoft. This way, the automatic renewal of your subscription will be canceled when the system detects it cannot process the charge, and they will stop billing your card.

I apologize for any inconvenience this may cause you, and please understand that in this forum, we are also players like you, trying to assist other players.

Best regards.

If you can't cancel it via the site, you'll want to contact support and speak to billing and they will help you cancel it. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

When you added the Game Pass Ultimate, your regular Game Pass subscriptions would have been converted to Ultimate as well since Ultimate includes both. So by cancelling Ultimate, you cancelled all of them. You don't get a refund for those since they were converted to Ultimate.

Sorry to hear it. However, I'm afraid that unless you're prompted to request a refund then none would be available to you. Especially if you used codes to buy the passes instead of a payment method.