Can’t buy something

TET00 · Feb 5, 2019

im trying to pre-order anthem but anytime i try to buy it it tells me to cantact microsoft support and that they’re having trouble processing my payment and that they would like to get it sorted out

:)

Smwutches

You'll want to contact support and speak to billing. http://support.xbox.com/contact-us

XBF Erick C

Hey there Tet00,

Sorry to hear you are running into these problems. It looks like the payment itself is not being processed properly and as stated in the message you will need to
Contact Xbox Support so that they can help you get this resolved.

You can Request a callback or Request to chat with an agent once you follow the link above.

I hope this helps.

Jerome Guzman

It’s say United state and i did the hard reset and still the problem. I look to the order history at the payment and billing section and its there but when i tried to buy something i can’t it’s not there

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Kindly perform a powercycle on your console and then try purchasing a game again.

POWERCYCLE CONSOLE

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

If that didn't work, try purchasing the game on website itself.

Loscassidy

check u order history as per Tezzerrific comment

https://account.microsoft.com/billing/orders

hae you tried on console or different browers on a pc or phone

Can’t buy something