Can't buy Minecraft

i buy minecraft bedrock but i can't get minecraft java it show me click buy

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

To be honest with you, looks like the system is detecting that you own a child account as you won't be able to see the page if it's considered as child.

If it's not considered as adult, you really need to add your account to a family account so you can change the settings. Here's how to add your account under a family account.

https://support.microsoft.com/en-us/account-bil...

Hello, DariusAngel. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Are you having this issue only with Minecraft? Did you purchase other game recently?

Is Minecraft available on your country/region?

Waiting for your answers so I can better assist you.

Hello GPint,

Thank you for posting in Microsoft Community.



I understand the frustration you went through for purchasing Minecraft as a gift to your child. There are times that the region or shipping/billing address or payment method's currency of an account could cause the issue. However, since the error message suggest you verify payment, so this may require assistance from our live support team. For the workaround you performed, adding your child's account with payment method may work however, the access to allow purchase for the child account is managed by the organizer of Microsoft Family, in which your child must be part of. Please see the details below:

• Add people to your family group - Microsoft Support
  
• Add money to your family member's Microsoft account - Microsoft Support
  
• Add a payment method to your Microsoft account - Microsoft Support
  

As this is a billing and purchase concern, you may reach out to our live support team for assistance:

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
3. If not, please select the country/region it is showing and select the correct one among the lists.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.
    

Sincerely,



Microsoft Community Moderator

Hello and welcome to our community!

We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

I'm sorry to hear you're experiencing this issue. If you're seeing this error, the transaction may be blocked due to several possible reasons, such as your card issuer declining the payment, restrictions on online purchases, incorrect payment details, or a temporary block triggered by multiple purchase attempts for the same item. That said, we have a few options we can try to help resolve this.

1. Reach out to your Credit Card Provider to see if they are blocking your online purchases.

2. Try purchasing the content on the website (https://www.xbox.com/en-US/games/store/minecraf...)

3. Purchase the content via 3rd third-party store online then receive a 25-digit code and redeem it on your account.

4. Create a PayPal account > Add your card there then use your PayPal to purchase the content.

5. Reach out to Xbox Support at https://support.xbox.com/en-US/contact-us to check any possible purchase restrictions. Additionally, you can use the Virtual Agent at https://support.xbox.com/en-US/virtualagent > Type in Contact Xbox Support > Fill out the necessary information > You'll be provided with contact options. You can choose the option you prefer.

You may also check the link https://support.xbox.com/en-US/help/subscriptio... for purchase error solutions.

Please note that this is an online public forum, and while we help fellow gamers by sharing our knowledge and experiences, we do not have access to any accounts.

Hope this helps. Let me know if you have further questions or need assistance. Thanks!