Cant buy in app (game) content

Good Morning Zombie Boy DJT,

There could be a number of ways to troubleshoot this. Firstly, check your Credit/Debit card statement and validate that the 8/1/19 transaction did actually post. Normally, when something like this comes up, the amount was either unpaid or went past the allocated
funds on the specific card. For example, if you purchased it via credit card, and the transaction was left as pending and never posted, MS can justify not allowing the account to purchase items. Same thing would be going past your debit limit and going into
the negatives.

Next thing you can do is go into your account privacy settings and check content restrictions and see if your account is allowed to purchase content. Same thing could go for family settings.

Finally, go ahead and go to settings > accounts > remove account from xbox, and remove your account from the xbox. Then simply go ahead and sign back in again. While it is not exactly like the xbox 360 and recovering accounts, the principal is still the
same.

Also, head over to https://account.microsoft.com/billing/orders/ and make sure the transaction posted. You can also check out https://support.microsoft.com/en-us/hub/4294457/microsoft-account-help#payment-options-orders for
more information and troubleshooting.

Good Luck

Hey there ZOMBIE BOY DJT

Thanks for reaching out to the Forums for advice on how to deal with this purchase problem. I can understand how perplexing a payment issue like this could be. For things concerning making purchases it should save you time to have an a
customer support agent look into this a little deeper.

When you get a chance, get I contact with them and let us know if that helped.

Thanks!

I think the problem might be my card because i have no money on it but it is backing up my NBA 2k20 Pre order so i can’t remove it but i don’t know why that would affect the purchases with the money on my xbox. Does it have to be backing up the pre order
because i bought it with the money on the xbox not my card?

Yes i have but the thing i’m trying to buy isn’t on the website and if it is a glitch is there a way i could fix it?

Have you tried purchasing through the Xbox.com website instead? It could just be a glitch on the console.