cant buy game

Hello
Kittykatbob,

Thanks for reaching out to Xbox forums support.

Can you be more specific as to what code they're requesting from you while you're trying to make the purchase.

Feel free to provide a screen shot / photo if you can.

Also, if you're not able to purchase it from he console, try purchasing the game

directly from the Microsoft store online (click on link:
Ashes Cricket)

Let us know if that helps!

Happy gaming!

Felix

Xbox forums support

If you're trying to buy a 360 game, the purchase would need to be made through a 360 console in order to use the funds on your account.

What's the games release date?

Did you select account funds as your payment option when purchasing? Also you will need a debit/credit card on file as well, for back up payment option.

Hello, and thanks for getting in touch. I'm Aileen, and I'm here to advise you as an Independent Advisor.

I understand you're having two problems—one is that you can't download games because of the "we were unable to load all options" message, and the other is that you can't buy Game Pass because your account won't confirm purchases, and the app shuts down. Since you're using a translator, I’ll keep everything simple and clear.

Let’s go through this one step at a time.

First, for the “We were unable to load all options” message:

This usually means the Xbox app or Microsoft Store is having trouble loading properly. Here's what you can try:

Close the app completely and open it again.

Check that your internet connection is stable.

Sign out of your Microsoft account from the Xbox app and then sign back in.

Make sure your system date and time are set correctly:

Go to Settings > Time & Language > Date & Time

Turn on both “Set time automatically” and “Set time zone automatically”

If you're on Windows, you can also try the troubleshooter:

Go to Settings > System > Troubleshoot > Other troubleshooters

Find “Windows Store Apps” and run it

Now, for the problem with confirming your account or buying Game Pass:

This usually happens when there’s something missing from your Microsoft account setup. Here’s what to do:

Visit https://account.microsoft.com and sign in

Make sure your email is verified

Check that your birthdate is set correctly (you need to be 18 or older to buy without restrictions)

Go to https://account.microsoft.com/billing/payments

Add or update a payment method (like a credit card or PayPal that matches your country)

If the app crashes when you try to buy, use the browser instead:

For Game Pass: https://www.xbox.com/en-ph/xbox-game-pass

For Gold: https://www.xbox.com/en-ph/live/gold

If your account is underage or part of a family group, you might need an adult account to approve purchases.

Let me know if any of these steps helped or if something’s still not working. Looking forward to your response.