cant buy DLC

Discus and support cant buy DLC in XBoX Games and Apps to solve the problem; Ive been trying since yesterday to buy a day to remember-all i want for rocksmith 2014, i have been unsuccessful. on my xbox i recieve a message... Discussion in 'XBoX Games and Apps' started by FireGraph207569, Sep 20, 2014.

  1. FireGraph207569
    FireGraph207569 Guest

    cant buy DLC


    Ive been trying since yesterday to buy a day to remember-all i want for rocksmith 2014, i have been unsuccessful. on my xbox i recieve a message saying that it cannot retrieve my card info, i also cant manage my card info from my xbox without receiving
    an error code.i tried purchasing it from my pc but that didnt work either.

    :)
     
    FireGraph207569, Sep 20, 2014
    #1
  2. BuFFaLo714
    BuFFaLo714 Guest
    Cant buy dlc

    So this is how you treat your loyal customers? I spend a bunch of money to try and buy the season pass for Arkham Knight and when I go to buy it, your stupid system says I cant buy DLC. So I follow the instructions and it shows me something I never did and
    it says I can only get free content and then it says that I need an adult despite having unrestricted access and to top it all off, I go to sign into my parent account and it tells me everything is wrong or doesnt exist, so I try to recover BUT YOUR *** ***
    PROVE YOURE NOT A ROBOT *** SAYS EVERYTHING I INPUT IS INCORRECT AND THEN I CANT EVEN ACCESS MY *** PARENT ACCOUNT AT ALL. So after all of that I am now here, begging and pleading to just be able to download this Season Pass because I am a loyal customer and
    I dropped a lot of money here
     
    BuFFaLo714, Sep 20, 2014
    #2
  3. Ragnarok5000
    Ragnarok5000 Guest
    Cant buy dlc

    Get one of your parents to sign in into their accounts and have them to change your account. If that idea don't work neither, then I hope this doesn't make you wanna switch over to the PS4 just because you can't buy the season pass.

    BTW I have the same problem in the past (only able to get free content), so I signed in to my dad's account to edit my account, now I'm able to buy anything I want.
     
    Ragnarok5000, Sep 20, 2014
    #3
  4. onyxishere
    onyxishere Guest

    cant buy DLC

    Please go to commerce.microsoft.com to check out your card and make any changes that need be. If there are problems from there then you'll need to contact phone support as only they can deal with billing issues.

    1-800-469-9269 in North America
     
    onyxishere, Sep 20, 2014
    #4
  5. ositoMartinez
    ositoMartinez Guest
    Remember the system does not take gift cards anymore
     
    ositoMartinez, Sep 20, 2014
    #5
  6. onyxishere
    onyxishere Guest
    @osito81 - what are you talking about?
     
    onyxishere, Nov 1, 2018
    #6
  7. Eggnogga Win User

    Cant buy dlc

    No one from MS checks this section of the forums. You'll have to phone Support and see if they can assist you.
  8. Rodrigo Oliver Win User

    Cant buy dlc

    Hi Jackson, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    Is your account from the same Region where you currently live?

    Have you tried to make the purchase using a computer and a console? Does the error occur in both hardware?

    Do you have a payment method registered in your account?

    If you are on a computer, access the site using an alternative browser or enable your browser's InPrivate mode.

    To use InPrivate mode on Microsoft Edge, click the three dots on the top right of the screen and select "New InPrivate Window".

    You can also press CTRL+SHIFT+N keys together on your keyboard.

    If it still does not work, the best course of action is to contact Support.

    Please enter this link: https://support.microsoft.com/home/contact

    Then, follow these steps:

    Type in your query: "Unable to complete a purchase"

    Click on Get Help.

    Scroll down the page and click on Contact Support.

    Select your "Other Products" and "Billing and payment updates" > Confirm.

    Select Chat with support agent > Confirm > Start Chat.

    I hope this helps.
  9. ositoMartinez Win User

    cant buy DLC

    Remember the system does not take gift cards anymore
  10. onyxishere Win User

    cant buy DLC

    Please go to commerce.microsoft.com to check out your card and make any changes that need be. If there are problems from there then you'll need to contact phone support as only they can deal with billing issues.

    1-800-469-9269 in North America
  11. Ragnarok5000 Win User

    Cant buy dlc

    Get one of your parents to sign in into their accounts and have them to change your account. If that idea don't work neither, then I hope this doesn't make you wanna switch over to the PS4 just because you can't buy the season pass.

    BTW I have the same problem in the past (only able to get free content), so I signed in to my dad's account to edit my account, now I'm able to buy anything I want.
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cant buy DLC

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    Cant buy dlc: So this is how you treat your loyal customers? I spend a bunch of money to try and buy the season pass for Arkham Knight and when I go to buy it, your stupid system says I cant buy DLC. So I...