Can't buy anything

Hyenas lol · Feb 21, 2017

Anytime I try to buy anything on my xbox, laptop, or Xbox app on my phone it says to contact Xbox support. I contacted them and they said it was a 72 hour block because of the recent weird purchases on my account. I only bought one thing this month and nobody
else has my account it would tell me if I bought something else. I was trying to use the money on my account to buy a camo on a game and I have enough for the camo plus tax. I even tried using my card and it wouldn't go through. It just kept saying contact
support. Anyway when I contacted them they said I would get an email the next day to fix the problem. Two days later no email so I called support and the lady on the phone was trying to figure out the problem and she just hung up on me after 10 minutes of
being silent. I have used Microsoft products and Xbox services for over 8 years and never had this much of a problem or disrespect. I thought the support team was there to help. It's been 3 days and I haven't received help.

:)

RossDedo17 · Feb 21, 2017

Can't Buy anything

my Xbox is working fine but will not let me purchase anything

johnanderson_571 · Feb 21, 2017

Can't buy anything

Yes there is an issue with the payments / subscriptions I suspect . I am trying to buy gold but it is saying the problem is their end and to wait . I am getting the same issue on my other Xbox when I enter the purchase screen also

Mister Mascot · Feb 22, 2017

Hey there Hyenas lol,

If you've been working with the phone team with this issue, it's best to continue working with them for resolution. We're unable to assist with billing or account related issues like this over the forums. It's best to give it the full 72hrs to see if the
issue is resolved. If not, you'll want to contact the phone team again. Let us know how it goes!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

XBF Erick C

Hey there Wolf!

At the moment there is an
Active Service Alert.

Looks like we are having issues with "Buying downloadable items"

I hope this helps!

Mister Mascot

Hey there Hyenas lol,

If you've been working with the phone team with this issue, it's best to continue working with them for resolution. We're unable to assist with billing or account related issues like this over the forums. It's best to give it the full 72hrs to see if the
issue is resolved. If not, you'll want to contact the phone team again. Let us know how it goes!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

johnanderson_571

Yes there is an issue with the payments / subscriptions I suspect . I am trying to buy gold but it is saying the problem is their end and to wait . I am getting the same issue on my other Xbox when I enter the purchase screen also

HyperVenom523

Trata de contactar el soporte tecnico ppr chat si no consigues a nadie por el telefono.

---------------------------------

[Translation - Try to contact the technical support PPR Chat If you do not get anyone by phone.]

ngocphi

Before you do please register billing info and enable reoccuring purchases and online transactions

This should help

Keep in mind when you buy prepaid visas you are playing Russian roulette with your wallet

You might as well drop it with whatever balance you had and pray noone takes it thats how bad they are

One they arent meant for reoccuring purchases and even then the fees are horrible

2 you have a 50/50 chance of getting one to work with online services

Visa vanilla seems best

Billing support could help you but as mentioned its a roll of a dice

Can't buy anything