Can’t buy anything

Discus and support Can’t buy anything in XBoX Games and Apps to solve the problem; every time I try to buy a game or even try free with gold, the Xbox one takes me back to the home page. I can buy a movie and watch trailers, just... Discussion in 'XBoX Games and Apps' started by boulcy1989, Oct 12, 2017.

  1. boulcy1989
    boulcy1989 Guest

    Can’t buy anything


    every time I try to buy a game or even try free with gold, the Xbox one takes me back to the home page. I can buy a movie and watch trailers, just can’t buy any games. Please help on what to do. It’s been like this for weeks now and new games are starting
    to come out. I’m gonna go Sony if this carries on.

    :)
     
    boulcy1989, Oct 12, 2017
    #1
  2. Fahadiven
    Fahadiven Guest
    I can’t buy anything in store

    I can’t buy anything in store or in games
     
    Fahadiven, Oct 12, 2017
    #2
  3. Fahadiven
    Fahadiven Guest
    I can’t buy anything in store

    Can’t buy anything [​IMG]
     
    Fahadiven, Oct 12, 2017
    #3
  4. boulcy1989
    boulcy1989 Guest

    Can’t buy anything

    wont let me buy anything now. Just takes me back to home screen
     
    boulcy1989, Oct 12, 2017
    #4
  5. onyxishere
    onyxishere Guest
    Sorry to hear it. Let's try power cycling the console by holding the power button on it for 10 seconds until it shuts down to see if that helps. If it does not then do a factory reset on the console. There is an option to keep installed games and apps
    so you won't need to reinstall them.

    If all else fails then give phone support a call for more assistance. Please click this link to get the number for your region Customer Support
     
    onyxishere, Nov 2, 2018
    #5
  6. boulcy1989 Win User

    Can’t buy anything

    wont let me buy anything now. Just takes me back to home screen
  7. onyxishere Win User

    Can’t buy anything

    Sorry to hear it. Let's try power cycling the console by holding the power button on it for 10 seconds until it shuts down to see if that helps. If it does not then do a factory reset on the console. There is an option to keep installed games and apps
    so you won't need to reinstall them.

    If all else fails then give phone support a call for more assistance. Please click this link to get the number for your region http://support.xbox.com/contact-us?isChatCallAvailable=false
  8. Frank Moses Win User

    I can’t buy anything

  9. Geth Win User

    I can’t buy anything

    Are you getting any sort of error code when trying to purchase?
  10. Georges C. Win User

    Can’t buy anything on xbox

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Patrick, by your description you are trying to make the purchase through the console, I don't know how many attempts to purchase you have made, but as the purchase process on the Xbox/Microsoft platform is completely automatic and this error message is appearing, the ideal thing is to wait between 24 / 48 hours to try again, and also try making the purchase through the Xbox website in a normal PC browser.

    Note: if you have made more than 3 attempts, do not try to do more, as the system may block your account for security purchases.
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Can’t buy anything

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