can't buy anything

OvO Zeus · May 17, 2015

hi i recently got a call from the manager at the escalations department saying my zeus swerve account has security risks on it so i cannot buy anything, but even if i make a new account and try to buy something for example on my account it won't
let me buy anything on there.

:)

Mister Mascot · May 17, 2015

Can't buy anything

Hey there Hyenas lol,

If you've been working with the phone team with this issue, it's best to continue working with them for resolution. We're unable to assist with billing or account related issues like this over the forums. It's best to give it the full 72hrs to see if the
issue is resolved. If not, you'll want to contact the phone team again. Let us know how it goes!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

RossDedo17 · May 17, 2015

Can't Buy anything

my Xbox is working fine but will not let me purchase anything

WPAK · May 17, 2015

Hi there,

does your physical location match the region on your account?

And does the payment options region match the region on the account?

Let us know the results, so we can try to determine a possible cause

OvO Zeus · May 18, 2015

yes everything matches i also called xbox on sunday and the agent said they will get back to me monday, they said that the system says my device is banned or my credit card is banned, this is really wierd i have no idea what is going on. and by the way xbox
has the WORST CUSTOMER SUPPORT EVER.

WPAK · Nov 1, 2018

In that case I advise you to try Xbox Support again, if you contacted them you should have a reference number, which they can use to take a look at earlier information.

Since it does seem something Xbox Support will need to check/solved.

Just to be sure, to contact Xbox Support use
support.xbox.com/contact-us

XBF Erick C

Hey there Wolf!

At the moment there is an
Active Service Alert.

Looks like we are having issues with "Buying downloadable items"

I hope this helps!

Mister Mascot

Hey there Hyenas lol,

If you've been working with the phone team with this issue, it's best to continue working with them for resolution. We're unable to assist with billing or account related issues like this over the forums. It's best to give it the full 72hrs to see if the
issue is resolved. If not, you'll want to contact the phone team again. Let us know how it goes!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

johnanderson_571

Yes there is an issue with the payments / subscriptions I suspect . I am trying to buy gold but it is saying the problem is their end and to wait . I am getting the same issue on my other Xbox when I enter the purchase screen also

HyperVenom523

Trata de contactar el soporte tecnico ppr chat si no consigues a nadie por el telefono.

---------------------------------

[Translation - Try to contact the technical support PPR Chat If you do not get anyone by phone.]

ngocphi

Before you do please register billing info and enable reoccuring purchases and online transactions

This should help

Keep in mind when you buy prepaid visas you are playing Russian roulette with your wallet

You might as well drop it with whatever balance you had and pray noone takes it thats how bad they are

One they arent meant for reoccuring purchases and even then the fees are horrible

2 you have a 50/50 chance of getting one to work with online services

Visa vanilla seems best

Billing support could help you but as mentioned its a roll of a dice

can't buy anything