Can't buy anything due to region error

Discus and support Can't buy anything due to region error in XBoX Accessibility to solve the problem; Hi, recently I moved to Canada and changed related address info But now I can't buy anything, getting error Change your Store region The region in... Discussion in 'XBoX Accessibility' started by Maksym_Radchenko, Feb 13, 2023.

  1. Can't buy anything due to region error


    Hi, recently I moved to Canada and changed related address info

    But now I can't buy anything, getting error

    Change your Store region

    The region in which your payment option was issued and your Store region need to match. Get more info

    I checked and address is the same.

    plz help

    :)
     
    Maksym_Radchenko, Feb 13, 2023
    #1
  2. Ben4724 Win User

    Can't buy anything due to region error

    Thanks for getting back! May I ask if the payment or card you are using is originally created in Canada as well? Normally the card should be originated from Canada as well to prevent purchase issue. Now if it is a subscription you are trying to purchase and you still have exisiting subscription from another country, that might also cause conflict.

    Also, are you trying to make purchase on your Xbox console or PC? Please don't provide any personal information here. If you will provide a screenshot, make sure to cover any of the personal information for security purposes.

    Looking forward to hearing back from you.

    Thanks!
  3. Maksym_Radchenko Win User

    Can't buy anything due to region error

    Hi,
    I updated:
    Billing address on credit card
    Address in My Profile at Microsoft account

    I did "Change 360 account region" to Canada

    BUT it didn't help
  4. Ben4724 Win User

    Can't buy anything due to region error

    Hi! My name is Ben an Independent Advisor and hope you are doing well.

    Let me try my best to assist you with this no worries! First, when you changed your billing address and payment details. May I ask if you have also tried changing your Xbox region? Aside from the console, you need to change it via https://account.xbox.com/en-gb/Settings/Home by clicking the "Change 360 account region" option there. Note: It will take 3 months before you can change your region again. Make sure to select the right region where you have migrated.

    After changing your region, kindly try to purchase the transaction you are having problem with. Then let us know if ever there are still issue so we can try and assist further.

    Kind regards,

    Ben
  5. Maksym_Radchenko Win User

    Can't buy anything due to region error

    I have foreign cart attached to my account (non-Canadian). I'm buying for PC
  6. denis97g Win User

    Can't buy product due to region.

    I'm not sure, you should check if the game is available in your region, if it is you shouldn't have problems to buy it.
Thema:

Can't buy anything due to region error

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