Can’t buy anything because of my location

Discus and support Can’t buy anything because of my location in XBoX on Consoles to solve the problem; I live in a country with the Xbox doesn’t have or it doesn’t show when I want to set the system location to my home country, therefore I can’t add a... Discussion in 'XBoX on Consoles' started by AIGcraft, Sep 6, 2017.

  1. AIGcraft
    AIGcraft Guest

    Can’t buy anything because of my location


    I live in a country with the Xbox doesn’t have or it doesn’t show when I want to set the system location to my home country, therefore I can’t add a credit card to my account. I thought I got past this problem by going to the Microsoft page on my iPad and
    entered the info no problem and in payment options it said that I had a credit card added to the account, however when I wanted to buy a game (rocket league) it said “add a payment option” when I already had one but when I tried to add it again I couldn’t
    because my country doesn’t show up? *sidenote* I do have a house in Spain which the Xbox does have I think so do I have to use that afresh instead? ASAP

    :)
     
    AIGcraft, Sep 6, 2017
    #1
  2. boulcy1989
    boulcy1989 Guest
    Can’t buy anything

    wont let me buy anything now. Just takes me back to home screen
     
    boulcy1989, Sep 6, 2017
    #2
  3. onyxishere
    onyxishere Guest
    Can’t buy anything

    Sorry to hear it. Let's try power cycling the console by holding the power button on it for 10 seconds until it shuts down to see if that helps. If it does not then do a factory reset on the console. There is an option to keep installed games and apps
    so you won't need to reinstall them.

    If all else fails then give phone support a call for more assistance. Please click this link to get the number for your region Customer Support
     
    onyxishere, Sep 6, 2017
    #3
  4. brandiesel1
    brandiesel1 Guest

    Can’t buy anything because of my location

    I would change the console location to Spain with your address. Your credit card details need to match that address as well I believe.

    You can only change your location once every 3 months.
     
    brandiesel1, Sep 6, 2017
    #4
  5. Daft Badger
    Daft Badger Guest
    Yeah,your account,billing & actual location must all be the same or you will run into issues.

    If you live in a country that doesn't support xbox live there's not much you can do.
     
    Daft Badger, Nov 1, 2018
    #5
  6. Daft Badger Win User

    Can’t buy anything because of my location

    Yeah,your account,billing & actual location must all be the same or you will run into issues.

    If you live in a country that doesn't support xbox live there's not much you can do.
  7. brandiesel1 Win User

    Can’t buy anything because of my location

    I would change the console location to Spain with your address. Your credit card details need to match that address as well I believe.

    You can only change your location once every 3 months.
  8. boulcy1989 Win User

    Can’t buy anything

    wont let me buy anything now. Just takes me back to home screen
  9. onyxishere Win User

    Can’t buy anything

    Sorry to hear it. Let's try power cycling the console by holding the power button on it for 10 seconds until it shuts down to see if that helps. If it does not then do a factory reset on the console. There is an option to keep installed games and apps
    so you won't need to reinstall them.

    If all else fails then give phone support a call for more assistance. Please click this link to get the number for your region http://support.xbox.com/contact-us?isChatCallAvailable=false
  10. GEORGE HERMIZ Win User

    Nba 2k23 Refund

    I bought an puma hoodie and short and I want to return it because it cost to much and I can’t buy anything else
Thema:

Can’t buy anything because of my location

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