Can’t buy anything after unlocking my account

aahchooo · Dec 24, 2021

I literally just created this account to buy a friend a game for Christmas. Microsoft locked my account because of “suspicious activity” even though I haven’t don’t anything with this account, and I only found out about my account being locked when I decided to finally buy the game the other hour. It won’t do any transaction due to my account being recently locked. How do I get this resolved? There’s no live chat or anything. And the articles to help resolve locked accounts didn’t help me at all.

:)

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Aahchooo, as this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and neither your account, we can not specify what happened.

To effectively clarify this issue, it is necessary that you contact Microsoft support directly via chat.

To do so go to the link below:

https://support.xbox.com/en-gb/contact-us

boulcy1989

wont let me buy anything now. Just takes me back to home screen

onyxishere

Sorry to hear it. Let's try power cycling the console by holding the power button on it for 10 seconds until it shuts down to see if that helps. If it does not then do a factory reset on the console. There is an option to keep installed games and apps
so you won't need to reinstall them.

If all else fails then give phone support a call for more assistance. Please click this link to get the number for your region http://support.xbox.com/contact-us?isChatCallAvailable=false

HaydenBurns3

The operator is already the default skin, I don’t have anything unlocked because the screen flashes so badly I can’t see anything in game

DaltonByrd1

My bank can’t do anything because they haven’t received anything from Microsoft on my account.

Can’t buy anything after unlocking my account