Cant buy any points in the madden mut 24 store

Hello scott polson,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)





Thank you for your understanding.



Respectfully,

Hello scott polson,



Greetings!



Thank you for posting in Microsoft Community.



It appears that the issue you are describing is related to purchases not showing on the account. Let us help you by providing helpful information to address your concern or point you the right support to get the most accurate information to resolve your concern.

If we may ask, does the purchased points appear in our order history? To check, log in your Microsoft account through this link: https://account.microsoft.com/billing/orders If it shows in your order history wait 72 hours from purchase because some in-game points may take a while to appear.

If the issue still persists, you may reach out to live support channel because they have the tool to check your account's purchase history. Here are the steps:

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
3. If not, please select the country/region it is showing and select the correct one among the lists.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.
    

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

You cant build a team from scratch if you already had a MUT in Madden 11. Annoying cos we cant get the 100% achievement status on the game now.

Here is a thread of the users on xbox1 with the same issue for madden.

answers.ea.com/.../2

I m schizophrenic and bipolar. I spent $500 on madden 20 and $300 on madden 22 MUT. I thought it was madden 22 not madden 20 hence why I spent so much on a 4 year old game. It wasn’t fraud. I paid for it. And I didn’t realize it was madden 20 until after I made the purchases. All I am asking for is a refund on my madden points if you can somehow transfer the points that I spent on madden 20 and put them in my madden 22 account, since they cost the exact same and I don’t play madden 20. I spent 60,000 points on madden 20 within the last 3 weeks but I haven’t even played a single game since I found out it was released in 2019.

I click buy points and nothing responds. I can’t even press a to buy the points. Thats the error I’m having. When I try to buy points just nothing happens.