Can't buy an Avatar item.

Hi there, I'm trying to buy an avatar item but i get the error:

Sorry

Your account is unable to make this type of purchase on xbox.com. Please complete this transaction from your xbox.

I am buying the avatar item on my xbox, so I do not know why this is coming up.

Any help is much appreciated, thanks

:)

 

Sharing avatar items

I want to buy an avatar item for my wife's avatar. Obviously, I can't find women's avatar items on LIVE, since I'm a guy. And I also know of no way for her to transfer points from my to her account for her to purchase the item directly. She doesn't have
any points, and I can't justify purchasing huge amounts of credits for her account when she doesn't buy anything on LIVE. Can I purchase the item for her usage? Once I download an avatar item, can anyone on my XBox access it?

Thanks.

 

Avatar store

Why can't we buy FREE items from the avatar store unless we have billing information set up on our accounts?

 

Please help. I cannot buy a Deadpool outfit for my son

 

Hey SoleBarrel,

Can you try doing it from Xbox.com instead and see if that's better?

live.xbox.com/AvatarEditor

However, if you are doing this from your son's account, it may be possible that he does not have the requisite permissions to make purchases, in which case you might want to enable some of those settings. You can do this both from the console and Xbox.com.
Afterwards, you can change the settings back to how they were without issue.

Let us know how you get on.

 

Thank you so much for the response,

However. I get the same error:

[View:https://i.gyazo.com/af1f13730fc080100b9d5712bcd89e5b.png:550:0]

Thanks again,

 

I see other people are having this problem...I have tried everything but cannot find a way to let me buy an avatar item.

 

Hey again,

Can you contact Phone Support and make sure that your son's account is able to make purchases? They have better insight into accounts and so should be better-placed to help out here.

support.xbox.com/contact-us

 

cannot buy free items in the store HELP!

 

Please don't bump old threads. For proper assistance you'll want to create your own thread and give us a few more details.