Can't buy a game

The store on the One/website are set up differently than the 360 store. They don't recognize your Microsoft account balance as a valid payment option for 360 content. You would have to make the purchase on a 360 console in order to use your balance.

so have I just wasted my money

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Can you please try buying the game through the Microsoft store website itself? Let’s check if there will be an improvement.

Make sure that your region account matches your physical location.

still not working!

You can use it for Xbox One content. Or if you have a friend that still has a 360, make the purchase on their console.