Can't apply for a case review

Discus and support Can't apply for a case review in XBoX on Consoles to solve the problem; I have had a communication ban for nothing, and I mean nothing- I logged in to download an update on BO3, loaded up bo2, let it sit on the main menu... Discussion in 'XBoX on Consoles' started by ZF Cyro, May 31, 2017.

  1. ZF Cyro
    ZF Cyro Guest

    Can't apply for a case review


    I have had a communication ban for nothing, and I mean nothing- I logged in to download an update on BO3, loaded up bo2, let it sit on the main menu and didn't even play... somehow I have been reported, and there is no 'Apply for review' on my page. I need
    to challenge this as it is seriously wrong and I am not happy about this, and If I cannot challenge it I will simply switch to PlayStation and they can have my business instead...

    :)
     
    ZF Cyro, May 31, 2017
    #1
  2. T0xic Caramel
    T0xic Caramel Guest
    Can't apply for a case review

    I've been trying to apply for a case review on my account for 3 days now and have been getting no help from the support people I talk to and none of them know what's wrong either. I click on apply for review, agree to the terms and it just sends me back
    to the home page. There's no error code, I've tried different browsers, different devices, and one support person I was talking to decided to get smart and tell me to restart my pc. This is ridiculous that I can't get rid of a false claim that isn't letting
    me use my Xbox
     
    T0xic Caramel, May 31, 2017
    #2
  3. Miss Bijoux
    Miss Bijoux Guest
    Can't apply for case review

    Hey there -

    If you recently received an Xbox Live Enforcement action on your account regarding Game DVR content, you would have received an email on your Microsoft account attached to your Gamertag.

    We don't have any further information to share on their behalf. If you run into any other support related issues, feel free to post up a new thread.

    --------------------------------------

    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines
    and if you're a member of the Xbox Insider Program, check out the
    Xbox Insider Program Forums for help with Insider Program troubleshooting.
     
    Miss Bijoux, May 31, 2017
    #3
  4. Miss Bijoux
    Miss Bijoux Guest

    Can't apply for a case review

    Hey there Cryo -

    When you check your reputation on the
    Xbox Live Enforcement     site, what is the end date on your suspension? If it's a 24 hour suspension, those are not eligible for case reviews and will roll off automatically. We are unable to assist or speculate with any actions taken by the Enforcement team.
    All the information can be found on the site linked above.

    Thanks for understanding.
     
    Miss Bijoux, Jun 1, 2017
    #4
  5. slycam47 Win User

    Can't apply for a Case Review

    Wow okay, that's interesting about a year ago I was playing with a random guy that kept bragging about his underage stash in game chat (Whether or not he was lying & trolling, I am unsure) and I messaged him to stop telling me about it and that he was
    sick and needed help. I reported him never got an update, then within a few days I got a ban for sending that message to that guy. Even though in that message I stated that he is the one talking about it. That message was much clearer then this current one
    since it stated what he had and what he was doing. That's why I assumed it was an algorithm since the key words in that message I used were "child porn" and "your sick and need help". Is there anyway to contact the enforcement team to ask them to update or
    double check their current investigation guidelines/techniques for future cases?
  6. Miss Bijoux Win User

    Can't apply for case review

    Hey there -

    If you recently received an Xbox Live Enforcement action on your account regarding Game DVR content, you would have received an email on your Microsoft account attached to your Gamertag.

    We don't have any further information to share on their behalf. If you run into any other support related issues, feel free to post up a new thread.

    --------------------------------------

    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines
    and if you're a member of the Xbox Insider Program, check out the
    Xbox Insider Program Forums for help with Insider Program troubleshooting.
  7. M3tal Daz3 Win User

    Can't apply for case review

    You can't file for a case review regarding a suspension that was decided 12 months before.

    For more info: https://enforcement.xbox.com/en-US/home/howto#sub-topic0-6
  8. slycam47 Win User

    Can't apply for a Case Review

    Thank you for your response!!! I will keep that in mind down the road, so basically the Algorythm saw that and just assumed. Doesn't that seem flawed then?
  9. slycam47 Win User

    Can't apply for a Case Review

    That is unfortunate, but thank you!! So the AI just sees those words and thinks yep
Thema:

Can't apply for a case review

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