Can't apply case for review.

I've gone to tech support about this twice, and after they told me three nights ago that they had their engineers working on this, it still doesn't work. I have a seven day communications suspension that I wish to apply for review, however when I go to my
enforcement history and press "Apply for Review" it does nothing. It doesn't open the questionnaire or anything; I've tried three browsers, Chrome, Firefox and Edge, as well as my phone. The "Apply for Review" button is just orange, functionless text. I've
gone through the guide on submitting a case review and it just tells me to click "Apply for Review" which quite obviously does not work.

First I get suspended for reacting to a repeated teamkiller. Now I can't submit it for a review. This is ridiculous.

:)

 

Can't apply for case review

Hey there -

If you recently received an Xbox Live Enforcement action on your account regarding Game DVR content, you would have received an email on your Microsoft account attached to your Gamertag.

We don't have any further information to share on their behalf. If you run into any other support related issues, feel free to post up a new thread.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines
and if you're a member of the Xbox Insider Program, check out the
Xbox Insider Program Forums for help with Insider Program troubleshooting.

 

Can't apply for case review

You can't file for a case review regarding a suspension that was decided 12 months before.

For more info: Xbox Enforcement | How Do I

 

happening to me also is getting quite stupid. i got a communication ban from my friend playing on my account. i go to submit a review and it doesn't allow me to. and the people i talked to didn't know what to do they kept telling me to file one but cant

 

I'd like to keep this thread alive. I received an Xbox live suspension on 12/30/15. I'm looking at it in my Enforcement and Activity History, but the "Apply for Review" link does not work. The text is there, but the link is not live. Why can I not apply
for a review of this suspension? This is completely unfair -- I don't know what I did that required a suspension, and I can't get any information about it because the review channel is closed to me. Can a forum moderator PLEASE respond to me, and at least
tell me who to turn to next? Thanks.

 

Hey there, Henry

It is only the Xbox Enforcement Team that can tell you why you have been suspended. Please try looking into your inbox, as they do generally send out an email which tells you what you have violated. But it does not tell you when this has happened.

Please clear your browsers cache and cookies and try the link again. If that does not help, then please try using an alternative browser. Note, you can only submit a review during the suspension and the suspension has to be longer then a week, otherwise
you can't apply for it.

Hope this helps,

Regards,

 

Its a waste of time. The team will wait till the last day of your ban to review the case and will provide 0 details as to what offence you commited. The enforcement team gets to just kinda go around making paying customers angry for fun. Also after they
respond to your case (if you can even call it a response) theres no dialogue back and forth, thats just the end of it.

 

Go here and vote if you think you should be able to contact the enforcement team:

xbox.uservoice.com/.../11309364-contact-the-enforcement-team

 

I got suspended on the 7th, I think I know who the people were. I joined my friends party, but there were 4 other people in there with him. 2 immediately swore at me and the other 2 said that I should be kicked. I'd never (I don't think) come across them
before. I was subsequently kicked from the party. Then the next morning I wake up to an email saying I have had my messages and party chat communications suspended until next Thursday. It's a bit of a coincidence. I am seriously annoyed. This is a stupid system.

 

Hey there, Law Abiding Cat

As I have already stated, the only way you can contact the Xbox Live Policy and Enforcement team is to apply for a case review. For more information about the case review feature that they have rolled out, please take a look at this post made by an official
Enforcement Agent.

PLEASE READ: Introducing Case Review and forum changes

Please also read this help article, provided by the Xbox Enforcement team, on how to keep safe when using Xbox Live and how to avoid enforcement action against your account.

Xbox Enforcement | Stay Safe

Please also note, the Xbox Live Policy and Enforcement team do not go through these forums. This means they will not see this thread, nor your comments. The Enforcement Team are only reachable through their communication channel, which is a case review.



Regards,