Can't answer to open case review - case review window doesn't pop up

Check the bottom of the page to see if there is an option to report a bug. I'm not sure if that feature is on those pages though. Otherwise since it is something several people have reported the past couple of days, support is hopefully passing on the information
to have it fixed.

Unfortunately it is an issue that has been affecting others, but there is nothing we can do on the forums to help other than suggest clearing your browser's cookies/cache or trying another browser. The enforcement team does not use the forums.

use a different browser anything not chrome omlike edge or IE or firefox

Hello, the same happens to me. I cant reply to the open case. My gamer tag is "inferno andi".

The status of the case is "need Info". I can't access the communication regarding the case - I was able to see it in the past.

I already used three different browser(firefox, IE, chrome), even browser(chrome, firefox) on my mobile phone shows the same. I have cleared cache, cookies und browsing historie. Contacted support - they can not help/are not willing to help. I am stuck with
a banned account without any possibity of explaining the situation and posting the my the relevant information.

Someone from the enforcement-team should reply here that this has to be checked.

Maybe this is a technical issue or my account has to less access rights to proceed with the reply to the case.

I ask the ENFORCEMENT-Team here for help - please care for it and fix this. This forum is the only way to reach someone responsible at microsoft!!! The situation that someone has to post on the forum and ask for help is ridiculous. I even
had to make a new account to post here.

@Enforcement team: please check gamer tag account "inferno andi". There is an open case and I want to communicate with you but because you asked for "need Info" in the case but the system blocks the communication.

Regards,

Andi

I'm very sorry that you're here as well, but thank god i'm not alone. I know the pain of making a new account and writing here as a last resort. Hopefully this problem will get noticed and no one else has to deal with this. Yeah, and hopefully someone can
help us as well!

use a different browser anything not chrome omlike edge or IE or firefox

Thank you for your suggestion, but you might've missed the list of what i've already tried.

Hi there!

The Enforcement team does not use the forums, but they are aware of the issue with the Need Info button and are working on a fix.

To be sure let's have you check out your
Enforcement History and see if you can find that info there.

If you are not able to, hang in there and the proper teams will get this situation fixed as soon as possible!