Can't add profile to Xbox one

Discus and support Can't add profile to Xbox one in XBoX on Consoles to solve the problem; when I try to add my profile to my x box one it tells me I need to merge my Skype account with my Microsoft account. I can access my Skype on the... Discussion in 'XBoX on Consoles' started by stillstoked, Oct 26, 2016.

  1. stillstoked
    stillstoked Guest

    Can't add profile to Xbox one


    when I try to add my profile to my x box one it tells me I need to merge my Skype account with my Microsoft account. I can access my Skype on the Microsoft page but the x box won't let me add my profile. Also the Skype page says that due to continuing changes
    you can't merge accounts. How I'm I supposed to use the x box if I can't add a profile?

    :)
     
    stillstoked, Oct 26, 2016
    #1
  2. ShaggyJdog
    ShaggyJdog Guest
    Can't sign into my profile on Xbox one

    I can't sign into my profile o my Xbox one. Removed it now I can even add another profile
     
    ShaggyJdog, Oct 26, 2016
    #2
  3. OndoyBahista
    OndoyBahista Guest
    OndoyBahista, Oct 26, 2016
    #3
  4. XxzNoReGReTTszx Win User

    Backwards Compatibility Cannot Login to Xbox Live

    I have tried this one already. The problem is that in step 5, I can't sign out of my profile because there aren't any to sign into. And I can't add any because I need to be connected to Xbox Live to add a profile, which is the main problem altogether.
  5. Ardith1989 Win User

    Can't add new profile to reset Xbox One

    Hi Lucas,

    I have tried with a wired connection and am still unable to sign in.

    I have attached a picture of the error screen I get when I try the language pack. There is no error message when trying to add profile, just a rotating ring as if loading, and then it goes back to home screen.
    [​IMG]


    Thanks.
  6. Lucas Lauer Win User

    Can't add new profile to reset Xbox One

    Hello, Ardith1989. Thanks for reaching out. I'm Lucas, an Independent Advisor and a Microsoft user just like you. I'll be glad to help you out.

    Are you using a wireless connection? Any way you could test it using a wired connection?

    Do you get any error message with an error code when trying to add a new profile or download the language pack?

    Waiting for your answers, my friend.
  7. Lucas Lauer Win User

    Can't add new profile to reset Xbox One

    Thanks for taking the time to send the screenshot.

    Please check your Xbox One network connection:

    Press the Xbox button to open the guide, then select Profile & system > Settings > General > Network settings. Select Test network connection. See if NAT Type is Open and UPnP is successful.

    If the network test showed UPnP successful and NAT Open, perform a Power Reset:

    1. Turn off your console and unplug all the cables.
    2. Wait 2 minutes.
    3. Plug all the cables back in and turn your console on again. If you have an external HD/SSD, do not plug it again just for testing purposes.

    If you still get the same error, I'd suggest you to try to do an offline update on your console one more time and see if it works:

    https://support.xbox.com/en-US/help/hardware-ne...

    If you still get the same error after all of this, please let me know.
  8. DENAz666 Win User

    Messing isnt working

    Are you getting any specific error messages?

    Here is a link that may help:
    Xbox Can't Send Messages

    If it is just happening on the xbox, and not through the website, it might be worth trying to remove your profile and re-add it: Add
    or Remove Profile

    Hopefully this helps :)
Thema:

Can't add profile to Xbox one

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