Can't add phone number to account to redeem points

Discus and support Can't add phone number to account to redeem points in XBoX Accessibility to solve the problem; I'm trying to redeem points but I need to add my phone number to my account, I get a code texted and I entered it. Afterwards it says to verify my... Discussion in 'XBoX Accessibility' started by Alberto Calderon1, Jan 30, 2025 at 2:32 AM.

  1. Alberto Calderon1
    Alberto Calderon1 Guest

    Can't add phone number to account to redeem points


    I'm trying to redeem points but I need to add my phone number to my account, I get a code texted and I entered it. Afterwards it says to verify my account password but then I get this error message:"This alias cannot be added to your account. Choose a different alias."

    :)
     
    Alberto Calderon1, Jan 30, 2025 at 2:32 AM
    #1
  2. Gerardo CG Win User

    Can't add phone number to account to redeem points

    Hi there Alberto, my name is Gerardo, and I'm an Xbox player. I'll be happy to assist you with any questions or concerns you may have.

    If you encounter this issue when trying to redeem a reward from the Microsoft Rewards program, you will need to contact the Microsoft Rewards Support team directly for assistance. They are the only ones who can help with this type of issue, as they manage the Microsoft Rewards program and ensure its proper functioning.

    You can reach out to them through the following link:

    https://rewards.bing.com/support

    Please keep in mind that in this public forum, we are just fellow players like you, trying to help other players. This means we do not have access to any accounts or information about other users.

    I appreciate your understanding and I wish you good luck!

    Kind regards,
    Gerardo.
  3. Renatodibi Win User

    Can't add phone number to account

  4. Darhyl Amizola Win User

    Can't add phone number to account.

    Hi Christian! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you are experiencing this with your Microsoft Rewards.

    According to Independent Advisor Adeyemi Olayemi Samuel: https://answers.microsoft.com/en-us...an-alias/904a08da-bafa-48a0-8c74-57df877e1787

    "Kindly try to perform the following workarounds using the same phone number:

    > Sign into your Microsoft account at account.microsoft.com
    > Click on "Your info" at the top of the page, then select "Manage how you sign into Microsoft" from the left-hand menu.
    > Click on "Add email or phone number" and select "Add a phone number".
    > Enter your phone number and follow the prompts to verify it.

    If you're still having trouble adding the phone number as an alias, it could be due to the phone number you're trying to add is already associated with another Microsoft account.

    I have also experienced the same issue before. In this case, you'll need to use a different/new phone number from your own number that has not been associated to any Microsoft account yet.

    If you continue to have trouble adding a phone number as an alias, you may want to contact Microsoft support for further assistance:

    https://support.microsoft.com/en-us/contactus "

    Also, avoid VoIP phone numbers: If you were using a VoIP (Voice over Internet Protocol) phone number previously, consider switching to a traditional mobile or landline number. Sometimes, VoIP numbers may not be recognized or accepted during the verification process.

    Choose the call option: During the verification process, you have the choice between receiving a text message or a phone call for the verification code. If the text message option is not working, select the call option and enter your home phone number.

    Thank you for your kindness and understanding! Please let me know if you require further assistance.

    Best regards,
    Darhyl
  5. Marcelo Terres Win User

    Can't add phone number to account

    Same with me, did you find a way to fix it?

    Thanks.
  6. Zahir_Ramathula Win User

    Can't add phone number

    Can you try this..

    Sign in to Manage how you sign in to Microsoft.

    2)Remove phone number in Account aliases.

    3)Add phone number to account.
Thema:

Can't add phone number to account to redeem points

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