Can't Add Payment

Discus and support Can't Add Payment in XBoX Games and Apps to solve the problem; I had been trying several times now to add a payment method to my account. But every time i enter the info and continually press next to get the the... Discussion in 'XBoX Games and Apps' started by BoundByNothing, Sep 23, 2016.

  1. BoundByNothing
    BoundByNothing Guest

    Can't Add Payment


    I had been trying several times now to add a payment method to my account. But every time i enter the info and continually press next to get the the confirmation, it acts as if I had done nothing. It either just doesn't show up or say anything, or tells
    me that my bank won't let me do that or something. I'm getting slightly annoyed, so if someone has a solution I would greatly appreciate it.

    :)
     
    BoundByNothing, Sep 23, 2016
    #1
  2. XBF Chris J
    XBF Chris J Guest
    Can't add payment Options

    Hello Hazel,

    Thank you for bringing this to our attention. At this point there is no service alert on our website that would cause any issues with adding payment instruments. Since you have already tried on console and online, I recommend
    contacting Xbox support     to speak with a live agent about your account.

    On Step 1 select "My account"

    On Step 2 select "Error messages and codes"

    Skip step 3 and go to step 4 to select "request a call from support"

    Hope this helps!
     
    XBF Chris J, Sep 23, 2016
    #2
  3. HazelGerm
    HazelGerm Guest
    Can't add payment Options

    After checking my connections, making sure I was connected, and even going to the website, I still have the same error.
     
    HazelGerm, Sep 23, 2016
    #3
  4. M3tal Daz3
    M3tal Daz3 Guest

    Can't Add Payment

    To sort payment issues it would be better if you contact xbox chat support billing section:

    support.xbox.com/.../contact-us

    or if you are part of the USA/CA region you can contact this free toll nr: (800) 469-9269
     
    M3tal Daz3, Sep 23, 2016
    #4
  5. j nicole93 Win User

    Can't add payment Options

    You should be able to do it through www.xbox.com Sometimes directly through console can be tricky. Also, check your connections, just in case!
  6. BRQ . Win User

    Can't add a payment option.

    The subscription given to me by discord is a 3-Month Xbox Game Pass (not ultimate), and I didn't notice that it says "Valid for new Xbox Game Pass members only", any way the problem isn't that I can't redeem the code it self, the problem is when I try to add a payment option no matter from where I try it doesn't work and shows the same error, even when trying from a new account on a different device and network.
  7. Hoskayra Win User

    Can't add a payment option.

    I understand. I was researching this problem in the Microsoft forums and found in this article (https://answers.microsoft.com/thread/dd03ea17-abf8-40ff-86bb-7648b64cbc7d)">https://answers.microsoft.com/thread/dd03ea17-abf8-40ff-86bb-7648b64cbc7d) that independent advisor Gerardo C. clarifies the following:

    "What happens is that the Game Pass Ultimate gift offered by Discord is only valid for users who have never been members of Game Pass as you can see on the following official Discord website, in the section that says "REQUIREMENTS TO REDEEM THE PROMOTION FROM THE XBOX ULTIMATE GAME PASS":

    https://support.discord.com/hc/es/articles/4411295409047-Frequently Asked Questions-about-the-2-months-of-Game-Pass-Ultimate-de-Xbox-con-Discord-Nitro

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    This section establishes the following:

    "To redeem the 2-month Xbox Game Pass Ultimate promotion, this offer is only for new Xbox Game Pass subscribers."

    Information source (Credits): https://answers.microsoft.com/thread/dd03ea17-abf8-40ff-86bb-7648b64cbc7d
  8. JosefLBohorquez Win User

    Can't add a payment method

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Aaron

    Please tell me, the payment method that you’re trying to use is physically issued and billed in the US?
    If yes, is your Microsoft account region the same?
    https://account.microsoft.com/profile
    And, are you physically located in the US as well?
  9. Francia J. Win User

    Can't add a payment method

    However, the error message stated that the issue is with your personal information, you will be needing to have it validated to them and also ask them if they allow transactions with Microsoft.
Thema:

Can't Add Payment

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