Can't add payment Options

HazelGerm · Oct 21, 2018

So I just started using my Xbox one today, and went to redeem my Free month of Xbox Live Gold. I pressed to join and it asked to add a payment option. I went to add a credit/Debit card, and I soon go to an error screen. The error screen reads:

Try that Again

Something happened on our end. Waiting a bit might help.

I don't know what to do as i don't see any other posts or anything to help this issue. Any help?

:)

xboxfelix · Oct 21, 2018

How to Manage your Xbox LIVE payment options

Overview

You can choose to use more than one payment method for your Xbox LIVE account. The payment options include credit cards and PayPal accounts. You can use these payment options to buy items from Xbox LIVE Marketplace.

The 2-year Xbox LIVE Gold Contract uses only credit cards as the payment option. The other payment options like Debit Cards, Prepaid cards and PayPal are not valid for this subscription. However, you can change your payment to another credit card.

If it is before the end of the two years and there is no credit card associated with your account, it is assumed you have terminated the subscription, and you will be charged an Early Termination Fee and any applicable taxes.

It is easy to edit your payment options on your console or at Xbox.com

Steps to Follow

Add or change a payment option using your console

1) Use your Xbox LIVE gamertag to Sign in.

2) Proceed to Settings and then select Account.

3) Select Manage Payment Options, and then choose either of the following:

If you want to add a new credit card, select Add Credit Card.

If you want to use your PayPal account on Xbox LIVE, select Add PayPal. You will be required to enter your PayPal username and password. Follow the instructions to add PayPal as a payment option. You cannot use PayPal as a payment option for the 2 year Xbox LIVE Gold Contract. PayPal is not available in all regions.

4) After making changes to payment options, select Update Payment Option.

Add or Change a payment option on Xbox.com

1) Go to My Account.

2) Select Payments and Billings and click on Manage Payment Options.

3) You may be required to Sign in using your Microsoft account (email and password).

4) Proceed to do either of the following:

If you want to edit a payment option, select Edit.

If you want to add a payment option, you can do either of the following:

Click on Add New Credit Card and enter the credit card information

Click on PAY with PayPal and follow the instructions.

Babar-A54889FC-3367-4389-AF7B-45997A5352C0 · Oct 21, 2018

Can't Add PayPal Payment Option

doubt it'll be back up in 24 hours

j nicole93 · Oct 21, 2018

You should be able to do it through www.xbox.com Sometimes directly through console can be tricky. Also, check your connections, just in case!

HazelGerm · Oct 21, 2018

You should be able to do it through www.xbox.com Sometimes directly through console can be tricky. Also, check your connections, just in case!
Click to expand...

After checking my connections, making sure I was connected, and even going to the website, I still have the same error.

XBF Chris J · Oct 21, 2018

Hello Hazel,

Thank you for bringing this to our attention. At this point there is no service alert on our website that would cause any issues with adding payment instruments. Since you have already tried on console and online, I recommend
contacting Xbox support to speak with a live agent about your account.

On Step 1 select "My account"

On Step 2 select "Error messages and codes"

Skip step 3 and go to step 4 to select "request a call from support"

Hope this helps!

HazelGerm · Nov 3, 2018

Thank you! Hopefully this can be resolved.

j nicole93

You should be able to do it through www.xbox.com Sometimes directly through console can be tricky. Also, check your connections, just in case!

BRQ .

The subscription given to me by discord is a 3-Month Xbox Game Pass (not ultimate), and I didn't notice that it says "Valid for new Xbox Game Pass members only", any way the problem isn't that I can't redeem the code it self, the problem is when I try to add a payment option no matter from where I try it doesn't work and shows the same error, even when trying from a new account on a different device and network.

Hoskayra

I understand. I was researching this problem in the Microsoft forums and found in this article (https://answers.microsoft.com/thread/dd03ea17-abf8-40ff-86bb-7648b64cbc7d)">https://answers.microsoft.com/thread/dd03ea17-abf8-40ff-86bb-7648b64cbc7d) that independent advisor Gerardo C. clarifies the following:

"What happens is that the Game Pass Ultimate gift offered by Discord is only valid for users who have never been members of Game Pass as you can see on the following official Discord website, in the section that says "REQUIREMENTS TO REDEEM THE PROMOTION FROM THE XBOX ULTIMATE GAME PASS":

https://support.discord.com/hc/es/articles/4411295409047-Frequently Asked Questions-about-the-2-months-of-Game-Pass-Ultimate-de-Xbox-con-Discord-Nitro

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

This section establishes the following:

"To redeem the 2-month Xbox Game Pass Ultimate promotion, this offer is only for new Xbox Game Pass subscribers."

Information source (Credits): https://answers.microsoft.com/thread/dd03ea17-abf8-40ff-86bb-7648b64cbc7d

BRQ .

Hi Oskayra, I appreciate your help

The last time I purchased a game pass subscription was at 17/6/2023 and it ended 17/7/2023, I canceled the subscription and removed the card linked to the subscription after it.

Hoskayra

Hello BRQ. My name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are going through. In order to better understand the situation you are presenting, I would greatly appreciate it if you answered the following:

When was the last time you purchased or redeemed a Game Pass subscription?

You can check it and see the exact date through the following link:

https://account.microsoft.com/billing/orders/

I will wait for your response.

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

Can't add payment Options