cant add payment method

Hi there! I'm more than happy to help you!

I'm sorry you are experiencing this upon adding your payment card.

Based on the error message, your payment card information and your Microsoft account billing information are not matched. It needs to be matched in order to successfully add your payment card.

According to Microsoft Agent | Moderator Prakhar_Khare: https://answers.microsoft.com/en-us...nt-match/61afc57c-6d83-4c29-b600-2cb7d79921a9

"A few of the things you can check while entering the details:

> Enter your name precisely as it appears on the card. Only include your middle initial if it appears on your card.
> If this is a company card, enter the company name as both a first name and last name. For example, if the company name is "Contoso Shoes" split the company name into the first and last name fields.
> If the company only has one name, for example, "Contoso," enter the company name in both the first and last name fields.
> If you are asked to enter the address and it exceeds the Address 1 field, use the Address 2 field. Do not shorten or abbreviate your address.
> The card number and type cannot be edited, so if you make a mistake, you'll need to add a new one with the correct information. Other credit card information can be edited, such as billing address and expiration date. "

Kindly sign in to account.microsoft.com > go to Payment and Billing > Address book to update your Billing information.

Also, check if your Xbox Live region matches with your billing address by signing your account on account.xbox.com > click on your gamer picture > click the 3 dots symbol > Xbox settings > then Xbox 360 region.

Important: Do NOT change the region yet as this will cause your account to undergo an account migration. You won't be able to change your region for 90 days.

Please take your time and let me know if it works.

Best Regards,
Darhyl

Ty for the reply

Unfortunately, i have tried those options, and still says that error

Maybe there are other ways ?

Hi there,

just to be sure you tried to add the new payment method via

https://account.microsoft.com/ at the payment options section, it might also show what the problem could be.
Also be sure to check if the old payment option on which the fraud occured is still present on the account, this might also be the cause of the issue.

If you for some reason can't find a cause or you can find it but you can't solve it then it might be best to reach out to support. As far as I know they should be able to look into the issue and hopefully provide a quick solution.

Hi, my name is Julian and I'm an Xbox gamer just like you. Let's try to solve your issue together.

If your Visa and MasterCard are being rejected despite entering the correct info, it could be due to Region mismatch between your payment method and Microsoft account. It could also be Bank restrictions on online or international transactions. Another reason could be a temporary issue with Microsoft's payment system.

Since PayPal isn’t an option and you're stuck, please try these steps:

Double-check your account region matches your card's billing address. Learn more here https://support.microsoft.com/en-us/account-bil...

Try adding your payment method https://account.microsoft.com/billing/payments

Let me know if you need further assistance.

Hi Mudit! My name is Stephanie and I'm more than happy to help you out!

I'm sorry to hear that you are experiencing this when adding a payment method. Please follow these steps according to Microsoft Agent CarTzy: https://answers.microsoft.com/thread/ed6f7ba2-3d89-43a9-a871-4b20091b1f1d

"After further consultation and research, we recommend that you speak with our live support. It’s best to work with them as they have the necessary tools to further diagnose the issue and provide you with a timely resolution.

Please use this link: https://support.xbox.com/contact-us

Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.

If not, please select the country/region it is showing and select the correct one among the list.

Make sure to use to check the available contact times of the support.

Select the "Contact Us" button

Select the drop-down menu options that will match your concern.

The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.

On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.

If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".

Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team."

Kind regards,
Stephanie