Can’t add old account to new Xbox

TimBailey9 · Mar 15, 2021

I go to log in and it asked for me to verify my email and when i do it say data cant be found

:)

Tintalle8419

I think this post can be helpful. You need to click on the link and pay attention to the note section.

https://support.xbox.com/en-US/help/account-profile/manage-account/choose-email

Jessicaa8

I have the same issue, did you have to create a new Xbox account? When I logged in, it made me a new Xbox account, which doesn’t own minecraft. I can’t get back into my old account that owns the game.

XBF Chris J

Hello there,

Thank you for posting here on the Xbox forums. Have you tried performing a power cycle on your console before attempting to create a new account? While your console is on, hold the power button on your Xbox for 10 seconds until your Xbox turns off.

Test it again afterwards, and let us know the results!

Exodus Scalpel

Try to make a hard reset by holding down the power button until the system shuts down.

Then unplug the power cable from the outlet for 30 seconds and plug it back in and power on the console that might help.

Vinny #1

Make sure your internet is working properly, and check if the problem is with xbox live.

Next time, copy the error code or message displayed.

Can’t add old account to new Xbox